Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the Role:
As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia
delivers a reliable and consistent experience for our customers. You’ll be the go-to
team for internal technical escalations and play a key part in Synthesia’s technical
Success.
You’ll investigate complex platform issues, apply technical fixes where possible,
and escalate clearly to Engineering when required. You’ll own cases end to end,
reproducing problems, analysing logs and data, validating workarounds or
patches, and confirming resolution with the customer.
Role Responsibilities:
Investigate and troubleshoot complex technical issues across the Synthesia platform
Apply fixes, configuration changes, or validated workarounds where possible
Escalate to Engineering with clear diagnostic details and impact assessments
Reproduce reported issues in internal environments to identify root causes
Analyse logs, data, and customer configurations to support investigations
Validate fixes or patches and confirm resolution with the customer
Document findings, solutions, and technical procedures for future reference
Collaborate with Product and Engineering teams to report bugs and suggest improvements
About You:
Minimum 5 years of experience in a technical support or similar customer-facing technical role
Strong troubleshooting and problem-solving skills, with a logical and analytical approach
Confident communicator with clear, concise verbal and written skills
Solid technical foundation and curiosity to learn new systems and tools
Experienced in diagnosing and resolving technical issues remotely
Able to prioritise and manage workload in a fast-paced environment
Comfortable working both independently and collaboratively across teams
Technical Experience:
SSO / WorkOS configuration and troubleshooting
REST APIs and Postman for testing and validation
Monitoring and debugging using Datadog
SaaS platform support and administration
Analysing HAR files and network traffic for issue reproduction
Location: Germany
Skills Required
- Minimum 5 years of experience in a technical support or similar customer-facing technical role
- Strong troubleshooting and problem-solving skills
- Confident communicator with clear verbal and written skills
- Solid technical foundation and curiosity to learn new systems and tools
- Experienced in diagnosing and resolving technical issues remotely
Synthesia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synthesia and has not been reviewed or approved by Synthesia.
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Leave & Time Off Breadth — Leave benefits are positioned as generous, including substantial annual leave plus public holidays and an additional long-tenure sabbatical with a cash award. Flexible working hours and hybrid/remote arrangements further strengthen perceived time-off and flexibility value.
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Healthcare Strength — Health coverage is described as robust, including private medical insurance with mental health support and dental/vision coverage. Added features like cashback options and gym discounts extend the package beyond basic medical coverage.
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Equity Value & Accessibility — Equity is framed as a meaningful part of total rewards through a generous stock options plan and a recent employee liquidity event tied to a major funding round. This can materially improve the perceived value and accessibility of long-term incentives versus options that remain purely paper value.
Synthesia Insights
What We Do
Synthesia is the #1 rated AI video communications platform. Thousands of companies use it to create videos in 140 languages, saving up to 80% of their time and budget. 👉 Trusted by Zoom, Xerox, Teleperformance, Amazon and mor
