What You'll Do:
- Provide second level of techno-functional support on Coupa enterprise solution (including power apps and acquired products that are assigned to the product vertical) and associated business understanding.
- Develop an understanding of how our customers do business and what role our products play in that business.
- Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels.
- Gathers and records detailed information from customers to assist in problem identification and resolution, exercises independent thinking in trouble-resolution skills.
- Provide case status and next steps to the customer and management according to Support offerings Service Level Targets.
- Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction.
- Create and contribute to the development of knowledge articles in Coupa’s knowledgebase.
- Keep up to date on Training through CoupaU and complete 100% of all required certifications.
- Read, analyze, and comprehend functional documentation in line with Coupa’s product releases
What You Will Bring to Coupa:
- Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 5 to 7 years of Enterprise support experience.
- Possesses excellent written and verbal communication skills at all levels of an organization, internally and externally.
- Technical background in Linux, Unix and other Operating Systems.
- Skilled in using XML, HTML and other Web technologies.
- Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues.
- Understanding the Procurement domain will be an added advantage.
- Understanding of Web servers, Application servers and Databases (preferred).
- Knowledge and understanding of scripts will be an added advantage.
- Willing to work in a 24x5 environment including On-call support for weekends.
What the Team is Saying
Similar Jobs
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
Gallery
Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
