What You'll Do:
- Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries, with call transfers to specialized engineers).
- Customer success focus: Identify and assess customer needs, manage Sourcing Event-related queries, and handle low-severity tasks.
- Collaborate with the support team: Work closely with team members and assist with supplier chat queue queries.
- Additional projects: Take on extra tasks as needed to support the team and business goals.
- Career development: 4 hours/week dedicated to technical training, with the goal of advancing to a technical support engineer role within 1-2 years.
What You Will Bring to Coupa:
- 1 to 3 years of customer service experience with strong communication skills (both phone and written through ticketing systems).
- Familiarity with CRM systems and practices, with great attention to detail and multitasking abilities.
- Calm under pressure, demonstrating patience and effective time management.
- Teamwork and organizational skills, with the ability to manage tasks efficiently.
- Interest in pursuing a technical career, with a technical degree or relevant experience; knowledge of procurement is a plus.
What the Team is Saying
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
