Job Summary
The Technical Support Specialist II supports the Major Projects – Transmission and Generation group in the planning and execution of large, capital-intensive projects. This role provides technical and operational IT support to ensure project teams have reliable, secure, and compliant technology solutions across office and field environments.
The Technical Support Specialist II is responsible for managing end-user hardware, credentials, and network resources; establishing and maintaining project site IT infrastructure; and delivering data visibility through dashboards and reporting tools, while complying with NIPSCO IT standards, governance, and security requirements.
Essential Functions
Lead the execution and planning of departmental IT infrastructure, including network storage, shared drives, credentials, and permissions management
Manage project site IT infrastructure, including internet connectivity, local networks, printers, servers, and related hardware to support construction and project execution activities
Provision, configure, deploy, and support end-user hardware such as laptops, mobile phones, monitors, keyboards, docking stations, and related accessories
Order, track, and manage inventory of hardware and project IT infrastructure in coordination with procurement and IT supply partners
Establish and maintain secure connectivity between project sites and corporate systems in alignment with IT security and network standards
Ensure compliance with NIPSCO IT standards, cybersecurity practices, data retention policies, and applicable regulatory and corporate requirements
Support project teams with access to collaboration tools, document repositories, and shared resources
Support the development of technical documentation, standards, and procedures related to IT infrastructure and project site support
Provide technical guidance and support to project team members and stakeholders, translating technical concepts for nontechnical audiences
Collaborate with IT, cybersecurity, vendors, and project leadership to resolve issues, manage risks, and improve reliability of technology solutions
Manage and maintain electronic drawings systems
Required Qualifications
2+ years of IT project support or IT project related experience.
5+ years of overall IT, network, infrastructure, and end-user support experience.
Hands-on experience with hardware provisioning, device management, and basic network troubleshooting.
Basic understanding of IT security technologies, controls, and principles.
Excellent oral and written communication skills.
Ability to travel to project sites up to 25% of the time.
Demonstrated sense of urgency and ability to drive execution in fast paced project environments.
Demonstrated ability to work collaboratively and build strong partnerships with peers, IT teams, vendors, and business stakeholders.
Preferred Additional Qualifications
Working knowledge of the Microsoft ecosystem, including Office, Teams, and SharePoint.
Experience managing file storage, network drives, permissions, and access controls.
Working knowledge of a broad range of PC‑based and web-based applications.
The preceding description is not designed to be a complete list of all duties and responsibilities required for the position.
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
Salary Range*:
$82,200.00 - $123,200.00*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-05-01Posting End Date (if applicable):
2026-05-16Please note that the job posting will close on the day before the posting end date.Similar Jobs
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years. We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
