Technical Support Spec I

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Technical Support Specialist is part of a dynamic team of technology professions providing tier 2 support to end-users on hardware and software issues.  This role performs routine support tasks and may provide support to staff and contractors by following documented procedures.  The job require a strong understanding of desktop operating systems and software applications. The Technical Support Specialist is a self-starter, excellent communicator, and a natural problem solver who can work both independently and collaboratively as part of a team. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
• Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes. 
• Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
• Documenting technical procedures
• Maintaining inventory of desktop hardware and software
• Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
• After Hours Call Support

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods
• Knowledge of desktop operating system
• Knowledge of desktop hardware, including laptops, desktop, and peripherals
• Knowledge of software applications, including Microsoft Office, Adobe Acrobat
• Knowledge of IT security principles and practices
• Troubleshooting skills to diagnose and resolve hardware and software issues
• Time-Management skills to prioritize and manage multiple tasks simultaneously
• Attention to detail to maintain accurate documentation and inventory records
• Interpersonal skills to work effectively with colleagues and end-users
• Ability to learn and adapt quickly to new technologies and software applications
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to analyze complex technical problems and develop effective solutions
• Ability to provide technical training and support to end-users

QUALIFICATIONS

Education Level

Bachelor's degree in Computer Science, Information Technology or other related field required. Four years of relevant experience will be accepted in lieu of the bachelor's degree.

Years of Experience

Minimum of 1-3 years of relevant experience.

Certification/Licensure

Preferred A+, Microsoft Office Cert, Microsoft Windows

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.