- Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.
- Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics.
- Ability to handle high volume of phone calls and emails.
- Ability to prioritize and problem solving.
- Strong work ethics and team player.
- Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience is an advantage).
- Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
- English language written and spoken skills (minimum C1 level) & Spanish as native language.
- Willingness to travel Nationally and Internationally when it is required.
- Provide technical support and assistance by phone and email to our directly supported installers and customer in the United States and Canada.
- Contact people for technical questions from colleagues in both local and international departments.
- Liaise with Fronius USA LLC as well as the service, sales and repair center departments.
- Accurately document all support case including customer and internal communication.
- Excels in time management and organizational skills.
- Evaluate customer needs for upgrades or upselling of current or new installations.
- Represent Fronius USA LLC in a professional and respectful manner while also, promoting the Fronius Way philosophy.
- Follow escalation guidelines.
- All other duties as assigned by Management.
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Skills Required
- Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity
- Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics
- Ability to prioritize and problem solving
- Strong work ethics and team player
- Strong Microsoft Windows and Office skills
- Excellent written and verbal communication skills
- English language written and spoken skills (minimum C1 level) & Spanish as native language
- Willingness to travel Nationally and Internationally
What We Do
We are Fronius, an Austrian company specializing in welding technology, photovoltaics, and battery charging technology. Together with our partners, customers and more than 8,000 employees, we work on inspired solutions, for a better today and a sustainable tomorrow. Whether it's efficient solar power, smart ways to charge batteries or the perfect welding seam, our products last for generations. Our inverters, welding systems and battery charging systems are in demand worldwide, which is why we are now represented in more than 60 countries on five continents. This enables us to provide optimum support and service to our customers around the globe. Our common goal: to convert and control energy efficiently and intelligently. We are proud of our very special corporate culture: our Fronius spirit, our sense of unity, is always present. Whether as an employee in our production, development or in our office areas, whether in daily business or at events like the big summer party or our end-of-year celebration: We are all part of the community. We are Fronius. 𝗛𝗶𝘀𝘁𝗼𝗿𝘆 From a one-man business to a global player: it all began in the market town of Pettenbach, where company founder Günter Fronius earned a living as a repair and maintenance man in 1945. Then came the idea that got the ball rolling: the trained electrical engineer developed a battery charger for cars. “I’ll build you a device that you can connect to the grid to charge the battery,” said Günter Fronius. Over the years the product range has expanded many times over. 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 • 1945: 1 employee • 1980: 250 employees • 2009: 2,700 employees • 2020: 5,660 employees • 2023: more than 8,000 employees 𝗠𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 • www.fronius.com/en • www.fronius.com/en/career • www.fronius.com/en/imprint • www.fronius.com/en/data-privacy-statement
