Technical Support - Saas

Posted 16 Days Ago
Be an Early Applicant
Paterna, Valencia, Comunidad Valenciana, ESP
Hybrid
22K-27K Annually
Junior
Information Technology • Legal Tech • Security • Software
The Role
Provide technical support for a SaaS platform by monitoring synchronizations, resolving incidents, reviewing logs, running SQL queries, configuring tools and environments, and implementing system integrations. Manage authentication, licenses, permissions, and remote client-server connections. Communicate with clients about integration issues, participate in prioritization meetings, and follow quality, information security, environmental, and business continuity procedures.
Summary Generated by Built In
About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.
What you will do at Signaturit Group, A Namirial Company 🚀

  • Monitor synchronizations and automatic notifications

  • Manage and resolve technical incidents

  • Weekly internal follow-up meetings to set priorities

  • Environment monitoring, log review, and SQL queries

  • Remote connection to client servers

  • Configure tools and resolve initial product issues

  • Environment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems

  • Authentication management (LDAP, SAML, SSO, Databases)

  • License and permission management

  • Meetings and clarifications with clients regarding integration questions

  • Collaborate in maintaining responsibilities within the organization’s Integrated

  • Management System Understand and apply

  • Quality and Information Security policies (ISO/IEC 27001 and ENS)

  • Comply with Environmental Policy guidelines

  • Follow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role

What we believe should contribute to your success in this context 🎯

  • Advanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal.

  • Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features.

  • Effective Communication: Clear and concise communication, both written and verbal.

  • Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs.

  • Spanish and English are mandatory

Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):

  • HR Discovery Call (30 min)

  • 1st interview with our business (direct report)

  • Business case

  • Personnality online assessment + feedback

  • 2nd interview with our business & business case feedbac

  • Reference check

Why Join Us 🤝

  • 👩🏽‍💻 Flexible hybrid work set up

  • ⏰ Flexible working hours

  • ⏰Summer intensive working schedule

  • ⏰Intensive workday on Fridays (all year long)

  • 🏥 Health Insurance 100% for you and your kids

  • 🍽️ Flexible benefits (Coverflex)

  • 📚 Access to LinkedIn Learning Platform

  • 🎂 Celebrate your birthday with a day off

  • ✍🏻 Permanent role

  • 💰 Indicative salary Range: 22/24K€ basic per year -

Join Our Vision 🎯

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

👉🏽 For more information, explore our website and discover how you can contribute to our mission.

We are looking forward to meeting you!

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Skills Required

  • Advanced Vocational Training in Information Technology or equivalent experience in a similar position
  • Approximately 2 years of experience in a similar position
  • Fluent Spanish
  • Fluent English
  • Ability to find effective and maintainable solutions to complex problems
  • Ownership of delivered work and solutions
  • Clear and concise written and verbal communication
  • Ability to adapt to changing technical requirements and product needs
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The Company
Year Founded: 2013

What We Do

Signaturit Group, a Namirial Company, is a European leader in Trusted Digital Transactions. It provides a cloud-native platform covering the entire digital transaction lifecycle, including digital identity, onboarding, electronic signatures, fraud prevention, document management, and archiving. As a Qualified Trust Service Provider under eIDAS, it guarantees legal certainty, regulatory compliance, and maximum trust in every digital transaction.

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