Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
Nayax is looking for a Tier-1 Technical Support Member to join our international support team and be the first line of contact for our global customers. This is a great opportunity to grow your technical skills, gain experience in the fintech world, and work in a dynamic, collaborative environment. If you are a great communicator, service-oriented, and enjoy problem-solving – this role is for you! The Technical Support Member will be part of the global support team, and will report to the GM for SEA.
Your Key Responsibilities Will Include:
- Provide Tier-1 technical support to customers, including troubleshooting and guidance.
- Act as the first point of contact for reported incidents; log, classify, and manage them through resolution or escalation.
- Understand and document customer issues clearly and accurately.
- Escalate unresolved or complex cases to Tier-2 or other relevant teams, ensuring clear and complete handover.
- Assist customers through standard setup, usage, and basic technical processes.
- Deliver training and consultation to customers on system usage, best practices, and general product knowledge.
- Collaborate with internal teams (Customer Success, Operations) to ensure customer satisfaction.
- Help maintain and improve internal documentation, FAQs, and knowledge base content.
What Makes You a Great Fit:
- Fluent in English - excellent writing and speaking are a must. Additional APAC language is a plus (Chinese, Bahasa, Etc.)
- 1-2 years of technical support or a related customer-facing role, with a year of experience in a technical role in a global company.
- Providing an effective service in a timely manner within the company’s SLA.
- People person that enjoys customer interaction and getting customers excited about Nayax solutions.
- Team player with great communication skills and loves working with people of all kinds.
- Strong technical skills with the ability to learn new technologies quickly & independently.
- Availability for a full-time position, remote
Top Skills
What We Do
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail.
Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1100 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe.
As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line.
Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs.
At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth.
Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
