Technical Support Representative

Ziegler CAT has an opening for a Technical Support Representative responsible for installing, configuring, and providing technical support and repairs for all desktop and laptop computers, software, or any related computer systems.

Responsibilities:

• Image, configure, install, and support Ziegler desktop & laptop computers, software, and printers

• Respond to hardware, software, and authority requests following Ziegler's procedures

• Troubleshoot and resolve computer, server, and network connectivity problems

• Respond to support tickets, software and hardware requests per Ziegler’s ticketing and request systems

• Maintain compliance of licensed software

• Provide Backup & recovery of systems and data

• Maintain security of computer and network systems

• Provide remote office support via telephone or travel to other Ziegler branches

Qualifications:

• 2 year degree in related field required; 4 year degree preferred

• 2+ years in a corporate technical support position is strongly preferred

• Technical knowledge of hardware, software and network systems

• Ability to troubleshoot and repair hardware and software on desktop and laptop computers

• Knowledge of Microsoft Office Suite

• Excellent customer service and communication skills

• Experience with the following preferred: Microsoft Windows client & server, Active Directory, LANDesk, WiFi, Mobile Internet Service (Verizon, AT&T, etc.), Cisco Anyconnect VPN, McAfee Antivirus

• Clean driving record

• Personal Attributes: Attention to Detail, Commitment/Dependability, Creative Thinking, Efficiency, Problem Solving

Travel:

• Up to 10% travel

Minimum Physical Requirements:

• Lift/carry up to 30 lbs

• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, overhead reaching.

• Working Conditions are indoors

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$26.85 to $32.21

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.