This position will work closely with other team members, end users and hospitality guests to provide technical support, problem resolution and training in person, via telephone or at remote locations. Due to this, the Technical Support Specialist will need to be proficient and comfortable working in a “hands-on”, guest-facing capacity in a help desk environment where customer service, thoroughness and excellent communication skills are essential to success.
Duties are performed at the direction of and under the supervision of the IT Help Desk Manager and occasionally senior staff members. Some afterhours/weekend support can be expected.
Perform other duties as assigned.Proactive approach
Empathetic individuals
Problem-solving skills
Organizational skills
Multitasking Basic computer skills
Excellent verbal and/or written communication skills
Basic knowledge of industry-specific software/tools
Familiarity with company-specific software/tools
Ability to convey technical information clearlyHigh school diploma or equivalent; additional education in a technical field is a plus.Not mandatory
Certifications in relevant technologies or products are a plus1+ year of experience in a technical support or service roleExperience working with CRM, any ticket system is preferred
Basic troubleshooting skills
Top Skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
