At LiquidStack, we’re redefining what’s possible in the data center world. As a global leader in advanced liquid cooling solutions, we’re powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we’re looking for skilled professionals who want to be part of something innovative and impactful.
We’re looking for a technically skilled and hands-on Technical Support Representative to join our Global Services team in Carrollton, TX. In this role, you’ll provide post-sales technical support for LiquidStack’s cutting-edge liquid cooling systems used in high-performance computing, data centers, and edge infrastructure. You will serve as a key liaison between customers, field technicians, and internal teams to troubleshoot mechanical and thermal systems, coordinate warranty and service coverage, and ensure product issues are resolved quickly and accurately.
This is an ideal role for someone with a background in mechanical systems, thermal technologies, HVAC/R, or manufacturing—not IT support. You’ll work directly with hardware, engineering documentation, and hands-on equipment to solve real-world problems in a fast-growing technological space.
If you enjoy solving complex technical challenges, collaborating cross-functionally, and working with innovative cooling technologies that are reshaping the future of data infrastructure, this is your opportunity to make a real impact.
What You’ll Do:Be the frontline technical support contact for customers, service partners, and field technicians.
Troubleshoot mechanical and thermal systems, not software or internal IT issues.
Provide expert guidance on warranty claims, service coverage, and spare parts coordination.
Use schematics, BoMs, and CAD files to solve real-world field challenges.
Work cross-functionally with engineering, supply chain, and manufacturing to deliver exceptional customer service.
2+ years of hands-on experience in technical support, field service, or product support—ideally within manufacturing, HVAC/R, thermal systems, electromechanical equipment, or industrial environments.
Technical diploma, associate degree, or military technical training required. A Bachelor’s degree in Mechanical, Industrial, or Electrical Engineering is a plus.
Solid foundation in mechanical and thermal systems, including fluid handling, electromechanical components, and system-level troubleshooting.
Proficient in reading and interpreting mechanical drawings, schematics, BoMs, and CAD files (e.g., SolidWorks, AutoCAD) to diagnose and resolve hardware issues.
Experience using CRM or ticketing systems (e.g., Salesforce, ServiceNow) to manage and document customer support cases.
Strong organizational, analytical, and communication skills—able to clearly document findings, communicate with technical and non-technical audiences, and maintain structure in a fast-moving environment.
Highly independent, self-motivated, and comfortable managing competing priorities with minimal oversight.
Adaptable and effective in a hands-on production environment, supporting a global customer base across various time zones.
Fluency in English is required; multilingual skills are a plus.
Salary Range: $60,000 - $72,000
Why Join Us?
- Competitive pay with opportunities for overtime
- Consistent day-shift schedule
- Paid time off, holidays, and great benefits
- Be part of an industry-disrupting company with room to grow
- Work on innovative technologies in a collaborative, supportive environment
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What We Do
In 2014, a small team of engineers gathered in a Hong Kong high-rise. Working in space smaller than a standard shipping container, we created the next revolution in immersion cooling.
Meet LiquidStack, the world's largest liquid cooling provider for hyperscale, edge and high performance computing. The pioneers of 2-phase immersion cooling, LiquidStack holds multiple awards for building the world's most efficient data centers. Our cooling technology, products and services play a vital role in reducing energy consumption, cutting e-waste and massively lowering greenhouse emissions.
Formerly Allied Control Limited (ACL), the company was founded with the sole purpose of driving continued performance gains in computing through our breakthrough technology and unmatched experience deploying liquid cooled data centers at scale. While we embrace all forms of liquid cooling, 2-phase immersion outperforms the alternatives across every possible metric: heat rejection capacity, energy efficiency, water usage, space utilization, flexibility and positive, sustainable climate impact. Our goal is to do more than simply change minds. We aim to change the world for the better.
