Technical Support Representative

Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.

We’ll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO and holidays

• Salary range of $55,000-$65,000

• A set schedule of 845am-5:15pm to help promote work/life balance

• Support/mentorship from supervisors and other team members

• Opportunities for continued growth and learning

What You’ll Do:

• Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently

• Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system

• Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible

• Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design

• Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions

• Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager

Skills You’ll Need:

• At least 2 years of technical support experience (SaaS experience preferred)

• Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)

• 3-5 years of professional in-office experience with small to medium sized businesses 

• Strong understanding of the technical support role in a call center environment

• Experienced troubleshooting and problem-solving skills

• Strong verbal and written communication skills

• Valid license and reliable transportation

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here:
https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981