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Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.
This Technical Support Representative will be responsible for answering inbound Support calls, emails, and chats. This position will require extensive knowledge and experience with customer service and high call volumes. It will be required to log all incoming calls accurately and in a timely manner into Zendesk. This position will have the responsibility of learning all CAR Research proprietary software as needed.
Entry Level Tech Support Role. Hours are 9am -6pm Tuesday - Saturday
Position Responsibilities:
- Provide 1st level support for clients, troubleshoot and resolve issues with company software
- Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
- Work closely with Tier 2 technicians to escalate issues as required and ensure our clients remain informed of the progress of escalated tickets
- Work inbound emails
- Assist supervisor to create processes to effectively escalate and track problems as they occur with Zendesk's ticketing system
- Performs other related duties as assigned by management
Position Requirements:
- 2 or more years’ experience in customer service
- Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
- Experience in troubleshooting various applications
- Must be detailed oriented and self-motivated
- Able to thrive in a fast-paced, deadline driven environment
- Strong written and verbal communication skill
- Excellent customer service skills
Work from Here
At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.
Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.
At Affinitiv, we celebrate diversity, equality, and an inclusive environment.
Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.
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What We Do
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry.
Our Mission is to drive the next generation customer experience by partnering with OEMs and retailers to accelerate performance and inspire loyalty. Our Vision is to create customers for life through reimagined experiences.
AFFINITIV CORE VALUES
PASSION
Passion generates excitement for what we do and how we do it. With Passion at the heart of everything we do, we nurture ideas, inspire excellence, and find creative ways to eliminate obstacles for cultivating growth.
INTEGRITY
Integrity creates trust. As an organization, collectively, it's our most valuable asset. Individually, it's the constant choice to infuse every action with honesty, fairness, and respect for clients and colleagues alike.
UNITY
Unity celebrates diversity. Synergizing the collective experiences, varied skills, and unique talents of every team member builds unstoppable momentum and drives unimaginable achievements.
INNOVATION
Innovation motivates action: to take risks, encourage curiosity and new ideas, learn from mistakes, and constantly strive to exceed expectations. Through innovation, we generate solutions for our customers and raise the bar - both within our workplace and throughout our industry.
IMPACT
Impact demonstrates the immeasurable power of our shared values and collective effort to effect positive, ground-breaking change and deliver excellence for our customers, colleagues, and communities.
Why Work With Us
At Affinitiv, how you accomplish something is just as important as what you accomplish. We promote a culture of honesty, respect and collaboration. We love taking on unique challenges in a fun, casual environment and thrive on providing our clients a first class partnership.
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Affinitiv Offices
Remote Workspace
Employees work remotely.
Affinitiv is 100% remote work company, associates have the utmost flexibility. If you happen to live close to an Affinitiv office, our Work from Here approach gives team members a choice: remote or campus as they see fit.
