The Role
Provides technical customer support through email, chat, phone, and text. Troubleshoots issues with engineering, maintains internal documentation, identifies process improvements, shares customer feedback with product teams, and surfaces growth or sales opportunities. The role requires empathy, strong written communication, technical aptitude, adaptability, and schedule flexibility, including occasional weekend work.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleDo you love helping customers? Are you excited to solve problems, communicate effectively, and create positive customer experiences? Do you thrive in fast-paced, autonomous environments? Are you eager to make an impact at a high-growth startup?
As a Technical Support Representative at Quo, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product. You’ll assist hundreds of customers weekly by answering questions, resolving technical challenges, and ensuring they’re getting the most out of Quo. Beyond customer support, you’ll provide product feedback to our engineering and design teams to help craft the best possible experience for our users.
You’ll also have opportunities to work on projects that scale and improve our customer experience team. You'll help us grow smarter and faster. For a behind-the-scenes look at how we gather and act on customer feedback, check out this blog post.
- Assist Quo customers and prospects through email, live chat, phone and text.
- Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
- Proactively identify and recommend process improvements to streamline our operations.
- Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
- Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
- Keep internal documentation up-to-date to ensure smooth operations within the team.
About you
- Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 1-3 years of experience in customer-facing roles (experience at a startup is a bonus!).
- Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
- Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness.
- Communication Skills: You’re an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun!)
- Tech-Savviness: You’re comfortable navigating technical issues and excited to dive into the details to find solutions.
- Growth Mindset: You’re eager to learn, adapt, and grow in this role and beyond.
- Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing.
- Schedule Flexibility: We’re flexible on your time zone within North America, but most roles start around 7 - 9 AM PST and run for about 8 hours. We’re looking for someone who’s open to working weekends, depending on the needs of the team.
We're a remote-first company with a culture of trust, autonomy, and action. As we rapidly grow, we're intentionally building communities in a handful of hub cities while continuing to hire great talent wherever they happen to live. If you're looking for a place to do your best work, we'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Skills Required
- 1-3 years of experience in customer-facing roles
- Ability to troubleshoot technical issues and collaborate with engineering teams
- Excellent written and verbal communication skills
- Empathy, resourcefulness, and strong customer-service orientation
- Comfort working in a fast-paced, autonomous startup environment
- Availability to work within North American time zones and occasional weekends
- Degree, certification, or equivalent relevant experience
Quo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quo and has not been reviewed or approved by Quo.
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Fair & Transparent Compensation — Feedback suggests pay is positioned as fair and transparent, with the company stating it pays well and fairly with transparent compensation practices. Publicly stated bands and equity references indicate a structured approach.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive. This strong core health coverage underpins overall wellbeing support.
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Leave & Time Off Breadth — Feedback suggests time off includes unlimited PTO and sick leave, with pay continuing during these periods. Additional paid leave is available to care for loved ones or welcome a new family member.
Quo Insights
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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