At IDEXX, we're passionate about innovation that improves lives—both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we're always interested in connecting with technically minded problem-solvers who are passionate about technology, diagnostics, and customer support.
We're seeking Expressions of Interest from individuals who would be interested in future Technical Support Specialist opportunities within our ANZ team. If you have experience in the veterinary industry, complex equipment, diagnostics, or technical troubleshooting, we'd love to hear from you and learn more about your background.
Why this role mattersAs a Technical Support Specialist, you play a critical role in helping veterinary professionals maximise the performance and reliability of our diagnostic solutions. By providing expert technical support and guidance, you help ensure clinics can deliver timely, accurate results that contribute to better patient outcomes and improved animal health.
In this role:You provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
You troubleshoot hardware and software issues, calibration, and performance concerns.
You respond to customer queries with clarity, empathy, and professionalism.
You collaborate with internal teams to deliver timely and effective solutions.
You participate in a rotating roster, including occasional Saturdays and after-hours support.
What you need to succeed:
You have a background in technical support, biomedical equipment, diagnostic instrumentation, or a related field.
You possess strong troubleshooting and analytical skills.
You can quickly learn and clearly explain technical concepts.
You have excellent problem-solving and prioritisation skills.
You bring a customer-focused mindset and strong communication skills.
Familiarity with veterinary or medical equipment is highly regarded, but not essential—we'll train you.
What you can expect from us:
A supportive culture where growth, collaboration, and innovation are encouraged.
True flexibility with on-site or hybrid working arrangements.
Bring your pet to work days.
Competitive annual bonus scheme and compensation reviews.
Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training.
Career development opportunities within a global organisation known for promoting from within.
A values-driven, inclusive culture where curiosity, collaboration, and continuous improvement are recognised and rewarded.
Reward and Recognition programs that celebrate your achievements and enable you to recognise others.
Paid parental leave to support you and your family.
Wellbeing-focused benefits, including wellness programs, fitness reimbursements, and paid volunteer days.
Up to $500 per year towards diagnostic testing for your pets.
Tenure recognition, including additional leave and bonus payments as you reach key career milestones.
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
If you're interested in being considered for future Technical Support Specialist opportunities, we'd love to hear from you. Please submit your Expression of Interest or contact the ANZ Talent Acquisition Team via [email protected] to learn more about careers at IDEXX.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Skills Required
- Background in technical support, biomedical equipment, diagnostic instrumentation, or related field
- Strong troubleshooting and analytical skills
- Ability to quickly learn and clearly explain technical concepts
- Excellent problem-solving and prioritisation skills
- Customer-focused mindset and strong communication skills
- Availability to participate in a rotating roster including occasional Saturdays and after-hours support
- Familiarity with veterinary or medical equipment
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage includes multiple medical options, dental and vision, and robust add‑ons such as mental‑health support, virtual care, and specialty navigation programs. Feedback suggests these elements, often available from day one, are broadly seen as comprehensive and valuable.
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Retirement Support — Retirement offerings feature a 401(k) with a dollar‑for‑dollar match on the first 5% after six months. Feedback suggests this consistent match is a notable anchor of total rewards.
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Leave & Time Off Breadth — Time off includes accrued PTO, paid holidays, and paid parental leave with adoption assistance. Feedback suggests this structure, alongside supportive family programs, contributes meaningfully to work‑life support.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
