About the Position
Love technology, gaming, computers, or figuring out how things work? This could be a great opportunity to turn those skills into a career. Auxillium is hiring Technical Support Representatives to support an exciting client in the golf and sports technology industry. You don't need to be an IT expert or a golf professional. We're looking for people who are comfortable with technology, enjoy troubleshooting problems, communicate well with customers, and are eager to learn.
In this role, you'll help customers troubleshoot technology that combines computers, software, hardware, gaming-style technology, and golf equipment.
- Help customers troubleshoot hardware and software issues by phone, email, chat, and webform.
- Diagnose installation, connectivity, configuration, and application issues.
- Walk customers through troubleshooting steps in a clear and friendly way.
- Assist with software and application configurations and updates.
- Document customer interactions and resolutions in a CRM system.
- Follow up with customers when additional troubleshooting is needed.
- Learn specialized golf and sports technology through training and hands-on experience.
- Deliver an excellent customer experience while working toward timely resolution.
- High school diploma/equivalent or currently enrolled in high school.
- Comfortable using computers and learning new technology.
- Strong problem-solving and critical-thinking skills.
- Good verbal and written communication skills.
- Ability to follow troubleshooting steps and document work accurately.
- Reliable, positive, and willing to learn.
- Customer service experience is helpful, but not required.
- PC gaming or gaming systems.
- Building, upgrading, or troubleshooting computers.
- Windows operating systems and Microsoft 365.
- Computer hardware, software, peripherals, or connected devices.
- Projectors, monitors, audio equipment, or other home electronics.
- Technical support, help desk, electronics, or customer service.
Don't check every box? We still encourage you to apply. If you're technically curious, enjoy solving problems, and are willing to learn, we want to hear from you.
LocationLa Junta, Colorado
Pueblo, Colorado
ScheduleFull-time opportunities with multiple shifts available. Specific schedules will be discussed during the interview process.
PayStarting at $15.50 per hour
BenefitsFull-time employees are eligible for Auxillium's benefits package, including:
- Paid time off
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
Auxillium supports customer experience and technical support programs across industries including sports, gaming, healthcare, dispatch, medical research, and financial services. We believe in developing our employees and creating opportunities for people to learn new skills, grow professionally, and build meaningful careers.
Skills Required
- High school diploma or equivalent, or current high school enrollment
- Comfort using computers and learning new technology
- Strong problem-solving and critical-thinking skills
- Good verbal and written communication skills
- Ability to follow troubleshooting steps and document work accurately
- Reliable, positive, and willing to learn
- Customer service experience
- Experience with PC gaming or gaming systems
- Experience building, upgrading, or troubleshooting computers
- Experience with Windows operating systems and Microsoft 365
- Experience with computer hardware, software, peripherals, or connected devices
- Experience with projectors, monitors, audio equipment, or home electronics
- Technical support, help desk, electronics, or customer service experience
What We Do
Auxillium is a business process outsourcing provider delivering call-center and back-office support for small and medium-sized projects. Its services include inbound customer care, technical support, case resolution, emergency dispatch, outbound sales support, lead generation, surveys, and data gathering. Serving clients across sectors such as healthcare, insurance, gaming, and travel, the company takes on inefficient support tasks and emphasizes tailored, accurate, customer-focused service.
