About Us
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.
Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
Job Description:
Título: Representante de soporte técnico – idiomas español y francés
Resumen:
Este puesto ayudará a los clientes internos y externos cuando se enfrenten a una pregunta o un problema técnico. El objetivo del representante de asistencia técnica es comprender la pregunta o el problema, descubrir todas las respuestas y opciones disponibles y, a continuación, sugerir la mejor respuesta o solución que garantice en última instancia que se satisfagan las necesidades del cliente. Los clientes incluyen tanto ventas internas como clientes externos y empresas. El representante de asistencia técnica también ayudará en diversos proyectos del departamento para mejorar la eficiencia y la eficacia del mismo.
Las responsabilidades incluyen, entre otras, las siguientes:
Representar y perpetuar los valores de servicio al cliente de Hydrafacial.
Responder con prontitud a las consultas de los clientes que se reciban por teléfono, chat, videollamada, Zoom, etc.
Introducir datos y documentar las interacciones con los clientes de forma completa y precisa.
Hacer un seguimiento de las consultas de los clientes y documentar las respuestas.
Apoyar a otros equipos operativos internos y completar los proyectos del departamento.
Proporcionar comentarios y participar en la mejora de procedimientos y procesos.
Completar y procesar diversos pedidos y solicitudes.
Apoyar a los ingenieros de servicio de campo, cuando sea necesario, con apoyo administrativo.
Educación, cualificaciones, conocimientos, habilidades y experiencia:
• Diploma de secundaria/equivalente o certificaciones técnicas
• Experiencia previa en asistencia técnica, atención al cliente o centros de llamadas
• Familiarizado con sistemas informáticos/software, Word, Excel, CRM, etc.
• Se requiere un enfoque de trabajo flexible. Oficina, centro de reparaciones y trabajo desde casa.
• Experiencia en atención al cliente, preferiblemente en un campo técnico/relacionado con la informática.
• Capacidad/experiencia en resolución de problemas, instrucción y formación de clientes sobre el uso de productos.
• Excelentes habilidades de organización y seguimiento, capacidad para establecer prioridades y realizar múltiples tareas.
• Motivación y entusiasmo por ayudar a los demás, apoyar a los compañeros de trabajo, trabajar en equipo y mejorar la moral.
• Meticuloso, orientado a los detalles y esforzado por minimizar los errores y la duplicación.
• Capacidad para aprender, descubrir respuestas, retener nueva información y compartir conocimientos.
• Capacidad para identificarse con los clientes y establecer una buena relación con ellos.
• Capacidad para mantener una actitud positiva y profesional, y ejercer un buen criterio en todo momento.
• Capacidad para trabajar en un entorno dinámico.
• Iniciativa y motivación para destacar en el trabajo.
• Fluidez en español y francés, se valorará el inglés.
Title: Technical Support Representative – Spanish and French
Summary:
This position will aid internal & external customers when facing a technical question or challenge. The objective of the Technical Support Rep is to understand the question or issue, discover all the answers and options available, then suggest the best answer or resolution that ultimately ensures the customer’s needs have been met. Customers include both internal sales and external customers and businesses. The Technical Support Rep will also assist with various department projects improving department efficiency and effectiveness.
Responsibilities include but are not limited to:
• Represent and perpetuate HydraFacial’s customer service values.
• Promptly respond to incoming customer inquiries by phone, via chat or video call, Zoom etc.
• Complete and accurate data entry and documentation of customer interaction.
• Follow up on customer inquiries and document response.
• Support other internal operational teams and complete department projects.
• Provide feedback and participate in procedure/process improvements.
• Complete and process various orders and requests.
• Support field service engineers where applicable with administrative support.
Education, Qualifications, Knowledge, Skills and Experience:
• High School Diploma/equivalent or technical certifications
• Previous experience in technical support, customer service or call center
• Familiar with computer systems/software, Word, Excel, CRM, etc.
• Flexible working approach needed. Office, repair center and home based.
• Customer service experience, preferably in a technical/computer related field.
• Ability/experience in troubleshooting, problem solving, instructing and educating customers on product use.
• Excellent organization and follow up skills, ability to prioritize and multitask.
• Driven and motivated to help others, support coworkers, be a team player & enhance morale.
• Meticulous, detail oriented and strive to minimize mistakes and duplication.
• Ability to learn, discover answers, retain new information and share the knowledge.
• Ability to identify with customers and build rapport.
• Ability to maintain a positive & professional demeanor, exercise good judgment at all times.
• Ability to work in a fast-paced environment.
• Self-starter and motivated to excel at work.
• Fluency in Spanish & French fluency, with English a plus..
Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.
Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.
Top Skills
What We Do
The Beauty Health Company (NASDAQ: SKIN) is a global category-creating company delivering millions of skin health experiences every year that help consumers reinvent their relationship with their skin, bodies and self-confidence. Our brands are pioneers: Hydrafacial™ in hydradermabrasion, SkinStylus™ in microneedling, and Keravive™ in scalp health. Together, with our powerful community of estheticians, partners and consumers, we are personalizing skin health for all ages, genders, skin tones, and skin types in more than 90 countries. We are committed to being ever more mindful in how we conduct our business to positively impact our communities and the planet. Find a local provider at https://hydrafacial.com/find-a-provider/, and learn more at beautyhealth.com.
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