Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.
This position is hybrid 3 days per week in the following office locations: Cincinnati, OH
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever-evolving Workstation Asset Management team and help shape the future of global commerce.
Schedule: Sunday-Tuesday and every other Wednesday 8am-8pm ET
What you’ll own
- Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
- Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
- Maintaining passwords, data integrity, and file system security.
- Communicating highly technical information in layman terms to non-technical users.
- Recommending hardware and software solutions.
What you’ll bring
- Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013.
- Expertise with anti-virus and backups.
- We prefer experience supporting Windows 2003/2008/2008R2 and a background troubleshooting MS Exchange and supporting Citrix.
- A bachelor’s in CIS, Business, or related field, or three years of equivalent experience.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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EEOC Statement
Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Washington Candidates: Click here for information on the Fair Chance Act.
Skills Required
- Experience providing end-user LAN/WAN support for Windows XP, Vista, and 7
- Experience supporting Microsoft Office 2003, 2007, 2010, and 2013
- Expertise with antivirus software and backup systems
- Bachelor's degree in CIS, Business, or a related field, or three years of equivalent experience
- Experience supporting Windows Server 2003, 2008, and 2008 R2
- Experience troubleshooting Microsoft Exchange
- Experience supporting Citrix
- U.S. citizenship or valid Green Card Holder status
- Availability for a Sunday-Tuesday and alternating Wednesday schedule, 8 a.m. to 8 p.m. ET
- Ability to work hybrid three days per week in Cincinnati, Ohio
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Health coverage is broadly presented as comprehensive, including medical, dental, vision, and wellbeing resources such as EAP and wellness initiatives. Coverage breadth is consistently positioned as a strong element of the overall package.
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Retirement Support — Retirement offerings feature a competitive 401(k) match with immediate vesting noted in some regions, alongside other long‑term savings options. These elements are emphasized as adding meaningful long‑term financial value.
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Leave & Time Off Breadth — Paid time off, regional holidays, and volunteer service days are standard, with paid parental and caregiver leave also referenced. This structure supports work‑life balance, even as specifics vary by location.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
