The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Technical Support Representative in Sales & Customer Service, you’ll provide world class customer service directly to our customers by providing technical support, engaging in customer trainings, and providing solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.
As a Technical Support Representative, a typical day might include the following:
- Diagnosing technical SEL product software and hardware issues
- Guide customers through steps to resolve issues of basic complexity. Understand when to elevate issues to Application Engineers.
- Provide excellent customer service using a wide variety of communication skills, especially phone and email communications.
- Log calls, problems addressed, and resolutions achieved in customer relationship management tool.
- Develop basic level understanding of SEL products, instruction manuals, and SEL software.
- Participate in direct customer training through customer visits, trainings, and annual interactive seminars.
This job might be for you if:
- You have an associate degree or equivalent experience.
- You have basic knowledge of SEL products, the SEL website, and How-To instructions
- You have excellent customer service commitment
- You have a strong ability to listen to customers to understand the problem, solve issues, or route as necessary.
- You have strong writing, documentation, and speaking skills
- You can learn new skills and are a self-starter
- You are technically curious and enjoy problem-solving
- You can travel occasionally for training purpose
Why this role is exciting:
- You’ll get to learn about SEL products and services from field experts
- You’ll get to expand your knowledge regarding (but not limited to) electrical engineering, and power systems protection.
- You’ll get to collaborate with SEL Application Engineers, Technical Support Representatives, Customer Service Representatives, and Account Representatives across Sales and Customer Service.
- You’ll be in a constant state of learning, problem-solving, and sharing customer success.
Location
This position is located in Boise, ID, capital of the gem state, and on the Boise River in the southwestern part of the state. You will enjoy local restaurants in a vibrant downtown full of small businesses, easy access to mountain foothills and 190 miles of trails. The city is also home to great schools and universities including Boise State University. Boise has been ranked as one of America's fastest growing cities, making it a great place to live and work.
Competitive pay. Superior benefits. Inspiring work.
People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.
- We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
- We offer top tier medical, prescription, dental, vision, life, and disability insurance.
- We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
- We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
- Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.
Salary Information
$29.75 - $43.00 per hour. We base our starting pay offer on job-related factors such as candidate experience, training, knowledge, and skills.
Communication with Applicants
We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected].
SEL is an Equal Opportunity Employer: Vets/Disabled.
Skills Required
- Associate degree or equivalent experience
- Basic knowledge of SEL products, the SEL website, and how-to instructions
- Excellent customer service commitment
- Ability to listen to customers, understand problems, solve issues, or route them appropriately
- Strong writing, documentation, and speaking skills
- Ability to learn new skills and work as a self-starter
- Technical curiosity and problem-solving ability
- Ability to travel occasionally for training
Schweitzer Engineering Laboratories (SEL) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Schweitzer Engineering Laboratories (SEL) and has not been reviewed or approved by Schweitzer Engineering Laboratories (SEL).
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a significant share of premiums. Feedback suggests on-site clinics, EAP, and wellness programs further strengthen day-to-day health support at major campuses.
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Retirement Support — Employee ownership through an ESOP is positioned as a meaningful long-term benefit for full-time employees. Feedback suggests many view the ownership model and retirement programs as strong components of total rewards.
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Leave & Time Off Breadth — Paid vacation and sick time are characterized as generous alongside company holidays and special leave options. Feedback suggests time off begins accruing immediately and supports key life events.
Schweitzer Engineering Laboratories (SEL) Insights
What We Do
SEL serves the power industry worldwide through the design, manufacture, supply and support of products and services for power system protection, monitoring, control, automation, communications and metering. For more than 30 years, SEL has offered unmatched local technical support, a 10‐year, worldwide warranty and a commitment to making electric power safer, more reliable and more economical.
