At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Due to the on‑site requirements of this position, applicants are expected to reside within a reasonable commuting distance of the designated work location (Chelmsford, MA). This role does not offer relocation.
ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future.
Job Summary:
The Representative will be responsible for provide Tier I and Tier II support of our medical device products. Including assisting customers and Sales Reps via the telephone and email with support of our products. This also includes interacting and escalating issues with our other product teams to ensure that the customer expectations are met.
Essential Functions:
Provide support for technical inquires related to ZOLL products via telephone or email on a daily basis
Follow up on inquiries, and ensures satisfactory customer resolution
Accurate data entry of claim into Oracle tracking system and completion of the Customer Call Report
Assist with the development of junior reps by mentoring them.
Occasional on-call phone support for evening and weekend emergencies
Ensuring ZOLL is represented with the highest degree of professionalism
Occasional travel to customer site for troubleshooting and installation support
Research required information using available resources
Stays current with system information, changes, and updates
Skill Requirements:
Attention to detail and well organized
Proper phone and email etiquette and effective listening skills
Strong interpersonal skills and the ability to work in a team environment
Effective verbal and written communication that is appropriated for the situation
Creative problem solving skills and good customer follow up skills
Required/ Preferred Education and Experience:
4 year degree in electronic/Biomedical (preferred), or equivalent experience
Preferred Paramedic Certification, with 2 years of complementary experience
2 year degree/ Electronic Certification, with 5+ years of complementary experience
Minimum of 2 years prior technical support data experience working directly with customers or equivalent experience working in a technical capacity within the industry.
Experience in Clinical environment preferred
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
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The hourly pay rate for this position is:
$31.00 to $33.50Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Skills Required
- Minimum of 2 years of prior technical support data experience working directly with customers, or equivalent technical industry experience
- Strong verbal and written communication skills
- Effective phone and email etiquette, listening skills, and interpersonal abilities
- Attention to detail and organizational skills
- Creative problem-solving and customer follow-up skills
- Four-year degree in electronics or biomedical engineering, or equivalent experience
- Paramedic certification with 2 years of complementary experience
- Two-year degree or electronic certification with 5 or more years of complementary experience
- Experience in a clinical environment
ZOLL Medical Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZOLL Medical Corporation and has not been reviewed or approved by ZOLL Medical Corporation.
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Healthcare Strength — Medical, dental, and vision coverage includes in‑network preventive care at 100% along with behavioral health/EAP and virtual therapy options. These features are often regarded as solid to good components of the package.
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Parental & Family Support — Paid parental leave provides 12 weeks at full pay for the birthing parent and 6 weeks for the non‑birthing parent after eligibility is met. This policy is frequently highlighted as a standout element.
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Wellbeing & Lifestyle Benefits — Wellness programs offer incentives and are complemented by multiple external well‑being recognitions. These programs add perceived value to total rewards.
ZOLL Medical Corporation Insights
What We Do
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries.
