Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Job Summary
The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams and headsets) and software, as well as escalations from our Tier 1 team.
Successful candidates will have a minimum of 3 years providing technical support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless and bluetooth technology, and a strong customer service ethic. Experience supporting enterprise (or business-to-business) customers is a plus.
Primary Job Responsibilities
Troubleshoot software, connectivity and hardware issues for customers via phone, email
Resolve escalated support tickets from our Tier 1 support team
Assist Tier 1 support team by providing guidance to resolve tickets without escalation
Provide ad-hoc feedback about trends, new issues and the voice of the customer
In periods of low technical support volume, assist with related projects
Minimum Qualifications
Minimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phone
Minimum 3 years providing support for Windows, Mac, bluetooth, wireless and USB products
Minimum 2 years providing support for software used with hardware
Experience providing support for an IT/office users
Fluent English and Spanish
Helpful Knowledge and Skills
Experience quickly learning how to troubleshoot new technologies and communicate them to others
Strong knowledge of USB, wireless and Bluetooth technologies
Experience with Salesforce/Oracle/Zendesk support ticketing systems
Knowledge of common IT office equipment, technology, standards and technology
Excellent communication skills
Strong and verifiable knowledge of customer care processes and techniques
Experience in QA and SQA testing
Experience in Confluence/Asana and other knowledge management systems
Education
4-year degree or equivalent experience
#LI-AL1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Skills Required
- Minimum 3 years in a technical support role, including at least 1 year remote phone support
- Minimum 3 years supporting Windows, Mac, Bluetooth, wireless and USB products
- Minimum 2 years supporting software used with hardware
- Experience supporting IT/office users (enterprise/business customers)
- Fluent written and spoken English
- 4-year degree or equivalent experience
- Ability to quickly learn and troubleshoot new technologies and communicate them to others
- Experience with Salesforce, Oracle, or Zendesk support ticketing systems
- Knowledge of common IT office equipment, standards, and technologies
- Excellent communication skills and customer care process knowledge
- Experience in QA and SQA testing
- Experience with Confluence, Asana, or other knowledge management systems
Logitech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Logitech and has not been reviewed or approved by Logitech.
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Parental & Family Support — Company materials commit to fully paid parental leave globally for all parents, with U.S. accounts also pointing to an extended fully paid duration.
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Healthcare Strength — Official reports highlight comprehensive medical coverage and a global mental‑health program, with multiple plan options available in the U.S.
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Leave & Time Off Breadth — Extra companywide recharge days, flexible/hybrid work with home‑office support, and volunteer time off are prominently featured.
Logitech Insights
What We Do
Logitech is a world leader in products that connect people in a natural, intuitive way to the digital experiences they care about. We develop our products with a powerful blend of artistic design, surprising science, and innovation driven by consumer insight. Under a number of different brands, the company offers PC peripherals; cases and keyboards for tablets; equipment for gamers; mobile speakers and earphones for music and sports enthusiasts; devices to make video collaboration simple in the workplace; and entertainment and control products for the home. Join our mission to help the world create, achieve and enjoy more!
