Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever evolving Client Application Support team and help shape the future of global commerce.
What you’ll own
Customer Support: Handle technical inquiries across channels and resolve issues promptly.
Troubleshooting: Diagnose concerns using systems and tools to provide effective solutions.
Documentation: Accurately record all interactions and case details.
What you’ll bring
High School Diploma or Equivalent
At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting
Working knowledge of operating systems and standard troubleshooting procedures
Comfortable using CRM or ticketing platforms to log and resolve issues
Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users
Excellent customer service skills, with the ability to remain professional and composed under pressure
Must be willing to support clients across multiple channels, including phone calls and emails
Willing to work onsite at Vertis North, Quezon City
Amenable to shifting schedules, including weekends and holidays
It’s a bonus if you have
Prior experience handling payment processing systems, POS devices, or similar technology platforms
Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting)
Exposure to remote access tools and more advanced diagnostic platforms
What Part Will You Play?
Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Skills Required
- At least 1 year of experience in a technical support role in a contact center or BPO environment
- Working knowledge of operating systems and standard troubleshooting procedures
- Comfortable using CRM or ticketing platforms
- Strong communication skills, both verbal and written
- Excellent customer service skills
- Willing to support clients across multiple channels
- Must be willing to work onsite
- Amenable to shifting schedules
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Health coverage is broadly presented as comprehensive, including medical, dental, vision, and wellbeing resources such as EAP and wellness initiatives. Coverage breadth is consistently positioned as a strong element of the overall package.
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Retirement Support — Retirement offerings feature a competitive 401(k) match with immediate vesting noted in some regions, alongside other long‑term savings options. These elements are emphasized as adding meaningful long‑term financial value.
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Leave & Time Off Breadth — Paid time off, regional holidays, and volunteer service days are standard, with paid parental and caregiver leave also referenced. This structure supports work‑life balance, even as specifics vary by location.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
