The Technical Support Regional - Application Engineer works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The Technical Support Regional – application Engineer is responsible for demonstrating the value of Fronius products and services to new and existing customers. This position requires frequent travel to customer sites, installation sites, and meetings.
Tasks and Responsibilities
- Supports the Fronius Sales Representative and/or the sales process in the designing of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients
- Organizes and executes product tests at customer locations during the pre-serial/test phase as well as forwarding this knowledge to the national team.
- Evaluates the client’s needs for upgrades or up-sells of current or new installations
- Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
- Attends/facilitates presentations or develops proposals, conducts demonstrations, acting as the technical expert
- Provides application advice for Fronius team members, end customers, distributors, and dealers
- Performs welding system and software installations and integrations at client locations
- Conducts test welds of client or prospective client prototypes and/or samples, documenting the results on the Fronius intranet
- Programs, troubleshoots, and tests robotic control units
- Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
- Customizes training documents for new and existing clients
- Provides technical support for the introduction of products/systems/processes onto the market
- Forwards feedback about market, competition, and products to the national team
- Participates in trade fairs and provides product and technical guidance and support at regional and national events
- Provides email and telephone support for routine welding queries/problems
- Leads and/or supports initiation of modifications and further developments of Fronius products
- Facilitates and leads Feasibility Studies
- All other duties as assigned by management
Requirements
- Possess a valid passport, or has the ability to obtain and pay for a valid passport
- Regular travel
- Must be willing and authorized to travel throughout the USA and Europe
- Must have a valid driver’s license
- 1-4 years of experience in the field and/or Associates Degree in an appropriate area of specialty
- Preferred Welding Engineering Technology B.S.
- Knowledge of Spanish and/or German a plus
- Strong knowledge of MS Outlook, Excel, Word, Power Point
- Ability to work independently and/or remotely
- Candidate must be able to work with a team or alone as the need arises
- Problem-solving skills
- Ability to work on multiple projects
- Demonstrated ability as a team contributor
Health and Safety
- Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
- Ability to bend and reach, with repetitive motion.
- Hearing, naturally or with aids.
- Vision 20/20, with or without correction.
- Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending,
- Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch.
- Employees could be required to lift up to 50 pounds unassisted.
- Employees will perform duties in an office environment and a field setting.
- Employees will be occasionally exposed to tripping hazards.
- The noise level in the work environment is usually low to medium.
We offer a generous benefit package including
- Flexible work schedule with hybrid options
- PTO available immediately plus 11 paid holidays
- Employer matched 401(k)
- Medical, Dental, and Vision covered 100% for employees
- 50% company paid Health, Dental, Vision for your family
- Employee Assistance Program
- Short-Term and Long-Term Disability
- Flexible Spending Accounts for Health Care and Dependent Care
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Skills Required
- Valid passport or ability to obtain and pay for one
- Regular travel and willingness/authorization to travel throughout the USA and Europe
- Valid driver's license
- 1-4 years of experience in the field and/or Associate's Degree in relevant specialty
- Preferred Welding Engineering Technology B.S.
- Knowledge of Spanish and/or German
- Strong knowledge of MS Outlook, Excel, Word, PowerPoint
- Ability to work independently and/or remotely
- Ability to work with a team or alone as needed; demonstrated team contributor
- Problem-solving skills and ability to manage multiple projects
What We Do
We are Fronius, an Austrian company specializing in welding technology, photovoltaics, and battery charging technology. Together with our partners, customers and more than 8,000 employees, we work on inspired solutions, for a better today and a sustainable tomorrow. Whether it's efficient solar power, smart ways to charge batteries or the perfect welding seam, our products last for generations. Our inverters, welding systems and battery charging systems are in demand worldwide, which is why we are now represented in more than 60 countries on five continents. This enables us to provide optimum support and service to our customers around the globe. Our common goal: to convert and control energy efficiently and intelligently. We are proud of our very special corporate culture: our Fronius spirit, our sense of unity, is always present. Whether as an employee in our production, development or in our office areas, whether in daily business or at events like the big summer party or our end-of-year celebration: We are all part of the community. We are Fronius. 𝗛𝗶𝘀𝘁𝗼𝗿𝘆 From a one-man business to a global player: it all began in the market town of Pettenbach, where company founder Günter Fronius earned a living as a repair and maintenance man in 1945. Then came the idea that got the ball rolling: the trained electrical engineer developed a battery charger for cars. “I’ll build you a device that you can connect to the grid to charge the battery,” said Günter Fronius. Over the years the product range has expanded many times over. 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 • 1945: 1 employee • 1980: 250 employees • 2009: 2,700 employees • 2020: 5,660 employees • 2023: more than 8,000 employees 𝗠𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 • www.fronius.com/en • www.fronius.com/en/career • www.fronius.com/en/imprint • www.fronius.com/en/data-privacy-statement
