Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
About This RoleEPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.
You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.
This is what your job scope will be...
Technical Deployment & Field Support- Execute technical deployments and rollouts for POS systems and other related projects.
- Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
- Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
- Provide client support during deployments and act as a point of escalation for advanced issues.
- Support, guide, and mentor deployed intern technicians during their daily tasks.
- Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
- Maintain accurate documentation and report deployment or support-related issues as needed.
- Assist with internal office technical needs, including basic maintenance
- Procure necessary tools or office items for team operations
- Support broader operations projects and contribute to workflow and process improvements.
Requirements
- You have basic to intermediate knowledge of Windows OS and Android systems.
- You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
- You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
- You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
- You’re proactive, independent, and organized with good time management skills.
- You enjoy solving problems and can adapt quickly in dynamic environments.
Skills Required
- Basic to intermediate knowledge of Windows OS and Android systems.
- Familiarity with Microsoft Excel for tracking and documentation.
- Understanding of IP networking and basic troubleshooting.
- Good verbal and written communication skills.
- Proactive and organized with time management skills.
- Problem-solving skills and adaptability in dynamic environments.
What We Do
EPOS, founded in 2009, is a leading Point-Of-Sales (POS) system vendor. We aim to provide SMEs powerful yet cost-effective digital solutions. Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customisation requirements and handling of major projects (e.g. major clients will have 50-60 outlets, with more than 100 POS terminals). Our clients include LTA, KKHospital, Popular Bookstore, UMart, Bounce Inc. We are a team that is truly passionate about helping businesses succeed. We want to see our customers thrive, and to expand and grow their business as ours.
