Technical Support Operations Intern

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

This role is offered as hybrid, with the expectation to be in the office 1 day per week of your choosing. We are only able to accept applications for those based in Eau, Claire, WI & Minneapolis, MN. #LI-Hybrid

What you can expect to do in this role:

• Utilize available documentation and resources to assist in the creation of needed business reporting to assist in critical organizational decisions. 
• Partner with tech stack administrators to assist with systems operations and optimization.
• Assist in creating documentation and operational workflows within the Technical Support Operations team including collaboration with systems, quality assurance, training, and content colleagues.
• Maintain clear and concise process documentation within internal resource platforms.
• Effectively communicate with internal customers in all mediums to meet evolving customer demand to maximize customer satisfaction.
• Other duties and special projects as assigned.
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.

What we are looking for:

• Bachelor’s degree, in progress or recently completed; pursuing a degree in Business Operations, Organizational Management, Information Technology, Quality Assurance, Technical Writing and/or Software Engineering (Required)
• Great written and verbal communication skills
• Ability to analyze issues and use judgment to make decisions                
• Strong customer service and interpersonal skills
• Capacity to work well with groups and as an individual
• Possess positive attitude with an ability to learn new technologies
• Creative problem-solving skills
• Flexible along with the ability to operate within a fast-moving environment
• Demonstrate practical experiences

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News

• Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale.

• Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment. And we’ll save some time for fun, too.

• Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.  

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.  

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. 

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]