Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe.
The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks.
Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We’re looking for a Technical Support Officer to join our team in Ghent. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!
💼 About the RoleAs Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.
🔑 Key ResponsibilitiesBe one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.
Manage the technical support for our clients across multiple regions.
Communicate and educate clients on new and existing features through our support platform.
Upload master data (drivers, vehicles, customers) into Qargo.
Adapt PDF and email templates to match client requirements.
Set up Excel/CSV imports and configure mappings to ensure data accuracy.
Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.
Strong analytical / technical aptitude and confidence navigating software systems.
Solid understanding of transportation concepts.
Advanced Excel skills; scripting / programming knowledge is a plus.
Fluent in English, Dutch is a plus.
Customer-focused mindset with clear communication skills.
Attention to detail and precision in handling administrative tasks.
Adaptability and flexibility to thrive in a fast-moving startup.
Competitive salary package with attractive benefits.
A role with genuine responsibility, ownership, and impact.
Opportunities to grow with Qargo and realise your ambitions.
Flexible hours and a hybrid working model from our Ghent office.
Skills Required
- Strong analytical and technical aptitude; confident navigating software systems
- Solid understanding of transportation concepts
- Advanced Excel skills
- Experience uploading master data (drivers, vehicles, customers) into systems
- Ability to set up Excel/CSV imports and configure mappings
- Adapt PDF and email templates to client requirements
- Support with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis
- Fluent in English
- Scripting/programming knowledge
- Dutch language skills
- Customer-focused mindset with clear communication skills
- Attention to detail and precision in administrative tasks
- Adaptability and flexibility to work in a fast-moving startup
What We Do
Qargo provides an intelligent, cloud-based transportation management system (TMS) for carriers, brokers, and logistics leaders. Its platform centralizes fleet, subcontractor, partner, customer, and complex-job operations, while automating order processing, administrative work, error detection, invoicing, and back-office workflows through Qargo Intelligence (Qi). The company aims to help transportation businesses operate more efficiently, reduce empty runs, and grow profitably and sustainably.
