About Shamrock Trading Corporation
Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.
Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
Why You’ll Love Working Here
Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.
At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:
- Training and Development: Ongoing training and professional development opportunities
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community
Regular onsite attendance is an essential function of this position. The role requires direct collaboration with cross-functional teams, real-time problem-solving, and timely responses to customer and operational needs. As a customer-facing position, onsite presence facilitates efficient communication with colleagues and subject matter experts, enabling effective service delivery and faster resolution of customer inquiries and issues. The role also requires participation in team meetings, operational processes, and occasional onsite trainings that are critical to achieving customer service objectives.
About the Role
Shamrock Trading Corporation is the parent company of a family of brands in transportation services, finance, and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, and Phoenix. With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers, and continually evolving in the marketplace.
What You’ll Do
Shamrock is looking for an on-site Technical Support Manager to help lead our growing team of Technical Support Analysts. Our IT Support teams have the mission of making sure that our business users have the front-end tooling and support they need to be at their most efficient state. The successful candidate for this role will display top-notch customer service skills and integrity, possess a highly proactive work ethic, and have the technical skill to guide and mentor his/her team members.
What You’ll Bring
- Manage a technical team, which includes employees in remote offices.
- Mentor and foster professional development of technical support staff.
- Set performance goals and ensure that team members are meeting those goals.
- Drive improved operational efficiency.
- Effectively communicate with customers, technical staff, and business leaders.
- Effectively perform project management for small sized projects, as needed.
- Lead incidents to resolution and prevent recurrence, when applicable.
- Performs training for new team members and business staff.
- Works with senior management to recommend and implement process improvements.
- Analyzes team productivity and acts as a quality control layer to ensure work is completed thoroughly and timely.
- Perform as an escalation point for 24x7x365 on-call operations.
What Will Set You Apart
- Degree within the Information Technology field, or evidence of exceptional ability.
- 3+ years management experience of an IT Support team.
- 3+ years of hands-on technical experience on an IT Support team.
- Must have strong ability to drive incidents to resolution in an efficient manner and a demonstrated focus on preventing further incidents.
- Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions.
- Experience automating repetitive tasks.
- Ability to effectively communicate across technical disciplines (systems, network, software) and non-technical business staff.
- Project planning/execution skills including estimating, scheduling, and executing on committed schedules.
- Ability to handle multiple competing priorities in a fast-paced environment.
- Nice to have: ITIL experience and/or certification.
Apply Today!
We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.
#LI-Onsite #LI-MB1
Having trouble submitting your application? Contact us at [email protected] for support.
Skills Required
- Degree in Information Technology or evidence of exceptional ability
- 3+ years of management experience leading an IT Support team
- 3+ years of hands-on technical experience on an IT Support team
- Ability to drive incidents to resolution efficiently and prevent recurrence
- Strong written and verbal English communication skills
- Experience automating repetitive tasks
- Ability to communicate across technical disciplines and with non-technical business staff
- Project planning and execution skills, including estimating, scheduling, and meeting commitments
- Ability to manage multiple competing priorities in a fast-paced environment
- ITIL experience or certification
Shamrock Trading Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shamrock Trading Corporation and has not been reviewed or approved by Shamrock Trading Corporation.
-
Affordable Benefits — Medical, dental, and vision premiums are fully paid for employees and eligible dependents, with spouse coverage available when no other employer plan exists. This structure meaningfully lowers the cost of coverage for families.
-
Retirement Support — A 3% safe-harbor 401(k) contribution is provided regardless of employee deferral, with additional company contributions historically noted. This employer funding bolsters retirement savings even for newer hires.
-
Equity Value & Accessibility — An Employee Stock Ownership Plan is company-funded after one year, enabling employees to build ownership value over time. Materials highlight ESOP contributions alongside the 401(k) program.
Shamrock Trading Corporation Insights
What We Do
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Our brands include Ryan Transportation, RTS Financial, RTS International, RTS Carrier Services and ProTransport. Headquartered in Overland Park, KS with 9 offices across the U.S., Shamrock has been regularly named “Best Places to Work” by the Kansas City Business Journal
