Technical Support Manager

About Cerrion At Cerrion, we're building the future of AI-enabled manufacturing. Headquartered in Zurich with more than $25M in funding from Creandum, Y Combinator, and top Silicon Valley investors, we're building the industrial AI platform to deploy AI Agents that can see what's happening on the production floor, automatically spot problems, and instantly intervene to keep lines running smoothly, at scale. Our technology is live in factories across 18+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%.

We are hiring a Technical Support Manager.

You are the first line between our customers and a smoothly running Cerrion system. You onboard new customers, keep their setups healthy, and build the processes and automations that let support scale across factories in 18+ countries without scaling headcount at the same pace.

This is a customer-facing, high-ownership role. You combine deep networking and security knowledge with a project manager's discipline and an engineer's instinct to automate anything that repeats.

• Configure networking equipment, cameras, servers, and whatever else is needed to onboard a new customer.

• Support our customers during the setup and operation of the Cerrion solution, and manage onboarding projects from kickoff to go-live.

• Support our development team with infrastructure questions.

• Monitor all our systems, on-premises and in the cloud, to ensure smooth operation.

• Build automation that makes support faster and more proactive, including:

• Continuously improve processes and infrastructure.

• Deep understanding of computer networks and security. Networking is the core of this role.

• Solid knowledge of networking concepts and hardware.

• Customer-facing experience, with the ability to explain technical topics clearly to IT teams and plant staff.

• Project management skills: you plan, track, and drive onboardings to completion.

• Solid Linux and Docker knowledge.

• Solid Prometheus and Grafana knowledge.

• Solid cloud and Infrastructure as Code knowledge.

• Enough Python to write scripts and internal tooling.

• Fluent English, spoken and written. German and other languages are a big plus.

• Comfort in a dynamic environment where priorities shift quickly and not every process is established and documented yet.

• Motivation to tackle problems as they arise, a broad technical horizon, and a drive to keep learning.
  

Nice-to-Have

• Experience in manufacturing or industrial environments.

• Familiarity with industrial networks and protocols such as OPC-UA.

• Experience building support automation or internal tooling.

• Experience with computer vision or ML-based products.

Apart from the excitement of contributing to the disruption of one of the world’s biggest industries, we offer:

• A highly motivated environment where you can grow and learn by working on ambitious challenges together in cross-functional teams;

• Flat hierarchies, at Cerrion the best idea wins no matter where it is coming from;

• A dynamic, unbureaucratic environment with a “get things done” mentality

• Impact: You decide how fast new customers go live and how reliably Cerrion runs on their lines. Your automations shape how we support factories worldwide.

• Growth: Join a motivated, cross-functional team with a "best idea wins" culture and a clear path to growth, both personally and professionally.

• Competitive compensation package

• Culture: Work alongside AI PhDs, ex-Googlers, and serial entrepreneurs from around the world, with regular team events.

Cerrion is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.