Technical Support Manager (m/w/d)

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in United Arab Emirates
Remote or Hybrid
Expert/Leader
Information Technology
The Role
Leads the technical development and market transition to ultra-low-GWP refrigerants across stationary refrigeration, air conditioning, and process-cooling applications in MEAI. Collaborates with OEMs, supermarkets, consultants, distributors, sales, marketing, and technology teams to develop applications, qualify components and systems, support growth programs and key accounts, and communicate and advocate for the refrigerant portfolio.
Summary Generated by Built In

At Solstice Advanced Materials, we are pioneering the future of environmental sustainability. As a global leader in developing next-generation molecule technologies, our mission is to replace high-global-warming-potential (GWP) substances with ultra-low GWP alternatives. Our Solstice® portfolio is at the forefront of the clean-technology revolution, drastically reducing carbon footprints across the globe without sacrificing performance. By joining our team, you will help shape a cleaner, more sustainable tomorrow through cutting-edge science and industry-leading expertise.

Role Overview

This Technical Manager position is focused on supporting the Stationary Refrigeration, the Air Comfort businesses (Air Conditioning), and the process cooling (data centers, industrial refrigeration…) in MEAI. This is a hybrid role, offering a blend of remote work flexibility and in-person collaboration.

The person will be responsible for handling the Cooling Applications technical side of the Solstice AM stationary team in MEAI, transitioning the market from high to ultra-low GWP refrigerants.

This position works within the EMEAI technical team, together with customers (OEMs, supermarkets, consultants…), distributors, business development managers, marketing managers, sales representatives, and technology colleagues in the USA and China to drive the conversion and to develop the applications in MEAI of a portfolio of projects and refrigerants aligned with business objectives.

This role is responsible for working closely with all internal and external stakeholders to secure the technical side of the Growth Program initiative and the Key Accounts projects, including securing availability of qualified components, systems, and technologies for our refrigerants in the market.

Being essential to the activity, the Technical Manager needs to participate extensively in the communication initiatives around our products and take a leading role in defending our refrigerants portfolio when needed.

You Must Have

  • Thermodynamics Expertise: Deep knowledge of refrigerants, compressors, heat exchangers, and cooling systems.
  • Industry Seniority: Minimum of 10 years of experience in similar positions or adjacent activities (e.g., refrigerant manufacturer, refrigeration consultant, OEM).
  • Established Network: A developed personal network in the business (components OEMs, supermarkets, distributors, consultants).
  • Innovative Drive: Demonstrated taste for discovery, an innovative spirit, and a passion for new fields of growth.
  • Language Skills: Fluent English speaker. Knowledge of another MEAI language is a distinct plus.

We Value

  • Entrepreneurial Mindset: Ability to thrive and adapt in a fast-paced environment.
  • Customer Orientation: A strong dedication to customer success and business growth.
  • Relationship Builder: Comfortable developing new industry connections, driving technical consensus, and fostering long-term strategic partnerships.

Commitment to Equality & Diversity

Solstice Advanced Materials is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We believe a diverse team drives innovation and powers our global impact.


About Us

About Solstice Advanced Materials

Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials.


Skills Required

  • Deep knowledge of refrigerants, compressors, heat exchangers, and cooling systems
  • At least 10 years of experience in similar roles or adjacent activities, such as refrigerant manufacturing, refrigeration consulting, or OEM work
  • Established personal network among component OEMs, supermarkets, distributors, and consultants
  • Demonstrated innovative spirit and interest in discovering new growth opportunities
  • Fluent English
  • Knowledge of another MEAI language
  • Entrepreneurial mindset and ability to adapt in a fast-paced environment
  • Strong customer orientation and dedication to customer success and business growth
  • Ability to build industry relationships, drive technical consensus, and foster strategic partnerships
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The Company
HQ: Chicago, IL
85 Employees
Year Founded: 2001

What We Do

Solstice, part of Kin + Carta, is a modern software engineering firm that helps Fortune 500 companies seize new opportunities through world-changing digital solutions. As strategists and consultants, we help organizations evolve their digital strategy to solve mission-critical problems. As designers and developers, we build incredible hardware and software solutions that transcend a standalone product and transform an organization’s relationship with its customers. As instructors and coaches, we help companies transform from the inside out by adopting a high-speed culture of innovation. We’re strategists, researchers, designers, and engineers hell-bent on changing the way the world does business. We’re headquartered in Chicago and have delivery offices in New York, London, and Buenos Aires. For more information about Solstice, visit solstice.com

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