Are you a tech‑savvy customer experience expert who loves solving problems and building systems that scale?
Expo Centric is looking for a Customer Success Manager to support our Exhibit Central product line.
This role is perfect for someone who enjoys working across customer experience, product knowledge, order workflows, and process improvement — all while leading a growing customer service team.
At Expo Centric, every role contributes to delivering exceptional experiences for our clients. We build teams that reflect our values: Courage, Curiosity, Selflessness, Judgement, and Communication.
🎥 Get to know us:
https://www.youtube.com/watch?v=7yKFWj_8e3Q
https://www.youtube.com/watch?v=PiR8qYJ2IRQ&t=9s
💼 What You’ll Do
Customer Experience & Success
- Manage enquiries, briefs, product questions, issue resolution, and escalations.
- Provide clear product explanations and accurate guidance for Exhibit Central products.
- Build long-term customer relationships and improve customer satisfaction.
- Collaborate with Marketing for loyalty programs, reviews, promotions, and feedback initiatives.
Technical Product Knowledge
- Develop in-depth understanding of all Exhibit Central products.
- Understand systems, suppliers, software tools, and AU market requirements.
- Maintain strong product knowledge to suggest clear solutions and improvements.
Order & Workflow Management
- Oversee end-to-end order management using e‑commerce and CRM systems.
- Work closely with graphics, print suppliers, and logistics to ensure accuracy and timely delivery.
- Track order status, inventory issues, and fulfilment challenges.
Systems, Processes & Continuous Improvement
- Review, streamline, and improve customer service processes.
- Reduce manual work and implement automation where possible.
- Create FAQs, information sheets, and internal guidelines for smoother workflow.
- Maintain cohesive use of systems (HubSpot, Shopify/WooCommerce, etc.).
- Consolidate customer feedback to support R&D and product improvement.
Training & Leadership
- Recruit, onboard, and train customer service staff.
- Build training modules, knowledge bases, and explainer materials.
- Manage team performance, KPIs, huddles, and skill development.
- Drive team engagement, alignment, and process consistency.
✔️ What You Bring
- Bachelor’s degree (preferred: Industrial Design, Interior Design, or related).
- Strong experience in Customer Service or Customer Success within printing, display, ecommerce, exhibitions, or events.
- Excellent communication, leadership, and problem-solving skills.
- Deep experience with CRM tools (HubSpot) and order management systems (Shopify, WooCommerce, Magento).
- Ability to analyse workflows, spot inefficiencies, and implement process improvements.
- Experience in e-commerce and digital customer engagement is an advantage.
- Understanding of printing processes or Adobe software is a plus.
- Willingness to work occasional weekends.
🌟 Why Join Expo Centric?
Work with a high-performing cross-border team.
Be part of a values-driven culture with clear systems and structured processes.
Grow your skills with support from senior leaders.
Shape the customer experience of a fast-growing ecommerce brand.
📨 Ready to Apply?
Submit your CV and a short cover letter explaining why you’re a great fit.
Expo Centric is an equal opportunity employer.
🌐 www.expocentric.com.au
Top Skills
What We Do
We create high-impact experiences that break through the clutter of everything competing for your visitor's attention. We turn our clients' messages into soaring structures and immersive multimedia, into compelling visions and touching moments.
As a full-service experiential agency, we offer integrated marketing strategies, design consultation, custom design and construction, total graphics production, multimedia, all animations, and storage facilities. We manage every aspect of experiential activations in a way that saves time and money.
Our Services Include:
Integrated Marketing Campaigns
Custom Exhibition Stand Design & Construction
Point Of Sale Displays
Retail & Commercial Activations
Event Management
Content Creation
Graphic Design
Promotional Material, Merchandising and Staff Uniforms
Event Staffing
Interactive Brand Experiences
Road Shows
Sampling & Promotions
Project Management & Logistics
