Technical Support Manager - DPH

Posted 2 Days Ago
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Petaling Jaya, Petaling, Selangor
1-3 Years Experience
Internet of Things
The Role
The Technical Support Manager is responsible for providing technical and product training related to diesel systems, offering repair and service training to service providers, and acting as a technical help desk for component repairs and product support. The role involves liaising with customers for technical support, conducting diesel workshop audits, and managing warranty tracking.
Summary Generated by Built In

Company Description

In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch Rexroth is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible structures, and an understanding of local needs.

More than 30,500 employees work as a worldwide team to develop safe, efficient, intelligent and high-performance solutions for the areas of Factory Automation, Mobile Applications as well as Machinery Applications and Engineering. With its cross-technology range, digital services and comprehensive service, Bosch Rexroth acts as a reliable partner for machine manufacturers and users. The company develops, produces, and sells its components and system solutions in more than 80 countries.

Job Description

Your contribution is something big!

  • Responsible to provide Technical (Diesel system current and future) and product training towards Wholesales, BDx and independence Diesel Workshop
  • Responsible to provide Repair & Service trainings to service provider including BDC as possible warranty service provider
  • Responsible as Diesel Technical help desk for TCT relevant component repair, technical product support and enquiry
  • To provide 2nd level support to local TSS
  • To Liaise with KAM and Local TSS to assist customer on technical and equipment field service support including Commissioning, User training, Repair and Service FMN and Master pump testing
  • Responsible to identify potential service provider and define contract for field service and workshop support.
  • Responsible for Diesel workshop audits SQA / SQT / IMP
  • Scope: Audit preparation, (manage / train service provider), result evaluation, identify future improvement measure, including system upload
  • Responsible for Diesel warranty (Parts and Equipment) tracking to support timely feedback towards customer and identify trend for technical improvement and support to generate monthly warranty report

Qualifications

What Bosch Malaysia is looking for!

  • Degree in Business Management / Marketing / Automotive / Engineering related field.
  • Good communication skills (Written and spoken is preferred)
  • Strong interpersonal skills.
  • Proficiency in SAP systems, MS Excel Solutions, MS Words, and MS PowerPoint Solutions would be an added advantage. 
  • Result and Future Oriented 
  • Self-driven, possess the necessary skills for driving and leading others.
  • Possess strong communication and cooperation skills (practice active listening, ability to resolve conflicts, ability to build and maintain strong trusting relationship across levels, etc.)
  • Possess strong problem-solving, decision-making, and analytical skills, profound functional knowledge and expertise. 

Additional Information

Your future of job location offers you:

  • Flexible working environment
  • Flexi benefits allowances
  • Employee discounts on Bosch products
  • Associate Development programs @ BOSCH
  • A working environment that promotes diversity and inclusivity
The Company
HQ: Gerlingen-Schillerhöhe
166,834 Employees
Remote Workplace
Year Founded: 1886

What We Do

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice

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