Certification:
Office 365 Cert (Highly Preferred)
Notes: Remote, Boston, MA-
will need to be able to reach the office in 30 minutes to support any tech
emergencies if needed
· Must
be physically located within a 30-minute radius of Boston, MA.
· Must
have a reliable home internet connection and a dedicated quiet workspace.
· While
this position is primarily remote, you will serve our Boston-based team and
must live within 30 minutes of Boston to assist with occasional hands-on
hardware deployments, equipment imaging, or urgent on-site troubleshooting.
Key
Responsibilities
· End-User
Support & Helpdesk
· Serve
as the primary point of contact for remote and local employees experiencing
technical issues (hardware, software, network, and access).
· Diagnose,
troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level
of customer service and responsiveness.
· Provision,
image, and ship laptops (Windows/Mac) and peripherals for onboarding employees;
coordinate the return of equipment for off boarding.
· Junior
Systems Administration & M365
· Handle
end-to-end Microsoft 365 (Office 365) setups, including creating user accounts,
configuring mailboxes, assigning licenses, and setting up distribution
groups/shared mailboxes.
· Manage
user permissions and access control via Microsoft Entra ID (formerly Azure
Active Directory) and/or local Active Directory.
· Configure
and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for
end-users.
· Assist
with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet
configurations for remote workers).
Requirements
Required
Experience:
· 2+
years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin
role.
· Strong
M365 Experience: Proven track record of configuring Office 365 accounts,
provisioning mailboxes, and managing basic tenant settings.
· Proficient
with Active Directory / Microsoft Entra ID user administration.
· Strong
troubleshooting skills across Windows 10/11 and macOS environments.
· Experience
utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.
Skills Required
- 2+ years experience in IT Helpdesk, Technical Support, or Junior Systems Administrator
- Strong Microsoft 365 / Office 365 configuration and tenant administration experience
- Proficiency with Active Directory / Microsoft Entra ID user administration
- Troubleshooting skills for Windows 10/11 and macOS
- Ability to provision, image, and ship Windows and Mac laptops and peripherals
- Must be physically located within a 30-minute radius of Boston, MA and able to reach office for emergencies
- Reliable home internet connection and a dedicated quiet workspace
- Experience with MDM tools (e.g., Intune, JAMF)
- Office 365 certification
What We Do
Performix Business Services LLC is a Minnesota-based technology company specializing in custom software development and IT consulting. Founded in 1997, the firm provides innovative AI, blockchain, cloud, IoT, and Web3 solutions for SMBs, enterprises, and government agencies. They focus on driving business efficiency and digital transformation through software solutions, IT training, and project outsourcing.
