The Role
The Technical Support Lead is responsible for resolving support requests, maintaining IT systems, conducting user onboarding, and overseeing IT projects alongside providing hardware and software support.
Summary Generated by Built In
About JSSI
For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.
JSSI products and services include:
Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.
Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.
Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.
Aviation Capital. Customized asset-based finance solutions for business aviation.
Essential Duties and Responsibilities:
· Promptly respond to and resolve tier 1, 2, and 3 end user support requests and log activity in the ticketing system.
· Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches.
· Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner.
· Provide after-hours on-call support as required.
· Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date.
· Set up A/V equipment and video conferencing software and support live meetings.
· Procure IT hardware and software application licenses.
· Monitor and respond to security alerts taking remedial action as necessary.
· Create and maintain technical user guides and IT procedures.
· Serve as project lead or technical resource for a variety of IT projects.
· Perform other responsibilities and tasks as assigned.
Education and Experience
- Minimum of 4 years’ experience providing end user support in a fast-paced corporate environment.
- B.S. in Information Systems or Computer Science, or related field.
- Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred.
- Excellent knowledge of Windows operating systems, especially Windows 11.
- Minimum of two years’ experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory.
- Minimum of two years’ experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive.
- Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals.
- Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities.
- Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration.
- Experience with computer imaging and package deployment solutions.
Personal Attributes
- Exceptional customer service orientation.
- Excellent oral and written communication skills.
- Able to work independently to troubleshoot and resolve a wide range of technical issues.
- Eager to learn and implement new technologies.
- High attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritise and execute tasks in high-pressure situations.
- Considers security best practices, business context, and other factors when completing work.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Top Skills
A/V Equipment
Azure Active Directory
Firewalls
Intune
Microsoft 365
Networking Devices
Routers
Switches
Windows 11
Windows Operating Systems
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors.
JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out.
GTCR, a leading private equity firm, is a majority investor in JSSI.
