Technical Support Analyst

🚀 What We Do

• Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting.
• Developing scalable data infrastructures, we enhance high-level decision-making, tailored to each client.
• Offering comprehensive Data Engineering and custom AI solutions, we optimize cloud-based systems.
• Using Generative AI, we help e-commerce platforms and retailers create higher-quality ads, faster.
• Building deep learning models, we enhance visual recognition and automation for various industries, improving product categorization, quality control, and information retrieval.
• Developing recommendation models, we personalize user experiences in e-commerce, streaming, and digital platforms, driving engagement and conversions.

🌟 Our Partnerships

• Amazon Web Services
• Astronomer
• Databricks

🌟 Our Values

• 📊 We are Data Nerds
• 🤗 We are Open Team Players
• 🚀 We Take Ownership
• 🌟 We Have a Positive Mindset


• 🔍 Curious about what we’re up to? Check out our case studies and dive into our blog post to learn more about our culture and the exciting projects we’re working on! 🚀

Responsabilities 🧑‍💻

• Provide technical support to internal users and assist with new equipment setup.
• Resolve support tickets and incidents, escalating when needed.
• Diagnose and troubleshoot PC and notebook issues; coordinate repairs or replacements when required.
• Coordinate with external vendors and suppliers when necessary.
• Create and maintain basic internal documentation for support procedures.
• Assist the Infrastructure team with operational tasks as needed.
• Keep IT inventory updated and support basic logistics coordination.
• Follow and help enforce IT security policies and best practices.
• Support or collaborate on simple automation of repetitive tasks.

💻Required Skills

• Graduates of Technical Support, Infrastructure, or related degree programs.
• +1 year of experience providing technical support.
• Experience and knowledge in notebook setup and troubleshooting.
• Experience managing and administering Operating Systems: Windows Server and Linux.
• Familiarity with VOIP tools or telephony platformsTechnical .
• English (reading and basic communication).
• Based in CABA/AMBA, with occasional availability to go to Muttdata offices.
• Awareness of IT security best practices.

🚀 Nice to have

• Basic knowledge of Python.
• Familiarity with AWS or other cloud platforms.
• Basic knowledge of SQL databases (MySQL, MariaDB, etc.).
• Basic scripting knowledge (PowerShell, Bash).
• Familiarity with monitoring tools or systems.
• Interest or basic knowledge in process automation.
• Experience administering Office 365 suite.

🎁 Perks

• 🚀 In-Company English Lessons.
• 💪 Wellhub or sports club stipend to stay active
• 🚀 AWS & Databricks certifications fully covered
• 🍕 Food credits via Pedidos Ya – because great work deserves great food.
• 🎂 Birthday off + an extra vacation week (Mutt Week! 🏖️)
• 🤝 Referral bonuses – help us grow the team & get rewarded!
• ✈️🏝️ Annual Mutters' Trip – an unforgettable getaway with the team!