Job Title: Technical Support Specialist Intern
Location: Tucumán, Argentina
Department: Customer Support
Reports to: Manager, Customer Support
Job Summary:
We are seeking a motivated and detail-oriented intern to join our Technical Support team. This role offers hands-on experience in customer support operations, technical troubleshooting, and data handling. The ideal candidate will have strong communication skills in English and a working knowledge of Microsoft Excel.
Key Responsibilities:
· Provide first-level technical support to customers via email, chat, and phone.
· Troubleshoot and resolve software issues in a timely manner.
· Document customer interactions and technical solutions accurately.
· Assist in maintaining support documentation and FAQs.
· Collaborate with cross-functional teams to escalate and resolve complex issues.
· Analyze support data using Excel to identify trends and improvement opportunities.
· Participate in team meetings and contribute to process improvement discussions.
· Support onboarding and training activities for new users.
· Use AI Tools to enhance the Team´s Efficiency
Qualifications:
· Currently pursuing a degree in Computer Science, Information Technology, Administration, Accountancy, or a related field.
· Strong verbal and written communication skills in English and Spanish.
· Basic to intermediate proficiency in Microsoft Excel (e.g., formulas, filters).
· Customer-focused mindset with problem-solving abilities.
· Ability to work independently and as part of a team.
· Prior experience in a technical or customer support role is a plus.
Top Skills
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries.
The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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