Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Unleash Your Passion for Technology!
Are you enthralled by cutting-edge gadgets and software?
If yes, we have the perfect role for you! As we aim to scale up our service delivery centers in Sofia, Varna or Burgas and we're scouting for Technical Support Gurus to provide expert assistance with routers, Wi-Fi configurations, smart control ecosystems, and device integration.
Your Mission:
Deliver exceptional customer service and technical support via phone and email.
Address customer inquiries related to accounts, products, and orders with expertise.
Use our advanced toolkit to diagnose and solve technical challenges.
Maintain a balance of professionalism and warmth in every customer interaction.
Adhere to our esteemed clients' guidelines and our organizational policies.
Efficiently direct inquiries to the relevant teams for thorough resolution.
Qualifications
Your Arsenal:
Mastery of Italian (written and spoken) with strong command over English.
Proficient in computer navigation and adept at multitasking.
Familiarity with internet router specs, connectivity issues, and troubleshooting.
Skilled in simplifying complex tech issues for a non-tech audience.
In-depth understanding of consumer electronics and troubleshooting techniques.
Exceptional communication skills, coupled with flexibility in work hours.
Additional Information
What's in It for You:
A competitive remuneration package that rewards your expertise.
Work in a contemporary office setting in Sofia, Varna or Burgas' hearts.
Performance-based incentives to keep you motivated.
Access to premium training to bolster your skills.
For those relocating, a generous package awaits to ease your transition to Sofia.
A comprehensive benefits package, including additional health and life insurance, food and gift vouchers, and a transport allowance.
Employee recognition programs to celebrate your achievements.Съдърланд Глобъл Сървисиз България ЕООДinformation will be kept confidential according to EEO guidelines.
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
