Technical Support - Genomics

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio including instrument and application support for Automated Electrophoresis, qPCR, Microarray and NGS. 

The scientist will be responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Team members in this role understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.

The position will be based in our Cheadle Agilent Office (hybrid model).

Principle Duties/Responsibilities:

• Provide high level of technical application support related to our Agilent's solutions
• Remote troubleshooting on instrument hardware, software, consumables as well as applications
• Document customer interactions using our internal ticketing systems and align with company processes for complaint handling
• Work closely with field and repair center teams
• Provide consolidated feedback to sales and field teams regarding customer issues
• Develop technical resources for customers
• Provide external scientific trainings on Agilent's Genomics solutions

Qualifications

• Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
• Lab experience is required
• Experience with molecular biology, automation, or NGS is highly preferred
• Previous customer-facing experience is a plus
• Fluent in English, additional languages (French, Spanish or Italian) are highly preferred
• Excellent interpersonal communication and presentation skills
• A passion for sharing scientific knowledge with customers and colleagues

We offer:

• Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
• An opportunity for you to grow within a world-class company to develop your skills.
• An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
• Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
• A dedication to work/life balance.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel RequiredOccasional

ScheduleSchedule:Full time

ShiftDay

DurationNo End Date

Job FunctionServices & Support