Position: Technical Support - Service Desk
Work Location: Pune (Pan India candidates can apply)
The company will provide accommodation for the first 7 days to candidates relocating for the job.
Employment Details:
- Working Days: 5 Days a Week
- Week Off: 2 Rotational Week Offs
- Shift: Rotational Shifts (Including Night Shifts)
MNC is hiring Technical Support – Service Desk professionals for its Pune locations. The role involves providing first-level technical support to global customers by troubleshooting, diagnosing, and resolving hardware, software, application, and network-related issues. This is an excellent opportunity for experienced IT support professionals looking to build a rewarding career with a leading global IT services company.
Key Responsibilities:
- Serve as the first point of contact for customers via phone, email, or chat.
- Provide first-level technical support for hardware, software, operating systems, and network-related issues.
- Diagnose, troubleshoot, and resolve technical incidents within defined Service Level Agreements (SLAs).
- Escalate unresolved or complex issues to the appropriate support teams.
- Log, document, and update incidents accurately using the ticketing system.
- Monitor and follow up on open tickets until successful resolution.
- Deliver excellent customer service while maintaining high-quality support standards.
- Adhere to organizational policies, processes, and shift schedules.
Requirements
Benefits
Skills Required
- Any graduate qualification
- At least 1 year of experience in technical support, IT helpdesk, or service desk roles
- Good knowledge of Microsoft Office 365 and MS Office applications
- Basic understanding of networking concepts
- Experience with ticketing tools and incident management
- Immediate availability to join
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
