Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
We are seeking a dedicated and knowledgeable Hardware Immuno System Technical Support Specialist to join our team. The ideal candidate will have extensive experience with hardware systems, particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products. The Hardware System Technical Support Specialist will handle troubleshooting, maintenance, and repair inquiries, ensuring high levels of customer satisfaction and product performance. He’s responsible for Pro-active actions to ensure the best efficiency in Service organization across Europe.
Key Responsibilities:
Technical Support and Troubleshooting: Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals. Immunoassay system knowledge will be considered a plus.
Customer Assistance: Respond promptly to customer inquiries when local engineer needs support through virtual or on-site visits support.
Product Knowledge and Training: Maintain an in-depth understanding of the diagnostic hardware product line, including specifications, functionalities, and common issues.
Quality and Improvement: Monitor and analyze support metrics to identify trends, recurring issues, and areas for improvement on service efficiency and cost of parts.
Qualifications:
Associate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related field.
Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.
Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.
Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.
Strong verbal and written communication skills, with the ability to clearly convey technical information to non-technical users both English and Italian.
Working Conditions:
This role is Remote based, with travel in Europe required to client sites or meetings around 70% of the total time available.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Information Technology, or related field
- Minimum of 3 years experience in technical support with hardware systems in diagnostics or medical device industry
- Strong understanding of diagnostic hardware systems including installation, maintenance, troubleshooting, and repair
- Excellent problem-solving skills to diagnose and resolve complex hardware issues
- Strong verbal and written communication skills in English and Italian
- Willingness and ability to travel across Europe up to ~70% of the time
- Knowledge of immunoassay systems
Danaher Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
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Parental & Family Support — Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.
Danaher Corporation Insights
What We Do
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.
