Technical Support Engineering Intern - Spring 2025

Posted 10 Hours Ago
San Mateo, CA
30-33 Annually
Internship
Cloud • Hardware • Security • Software
Our mission is to protect people and places in a privacy-sensitive way.
The Role
As a Technical Support Engineering Intern, you will troubleshoot network, hardware, and software issues, provide design and integration support to customers, communicate technical matters, and collaborate with Engineering teams. You will also contribute to the Knowledge Base and participate in lab testing and projects.
Summary Generated by Built In
Who We Are

Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.

 

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

 

Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 16 offices across three continents, 2,100+ full-time employees and 28,000+ customers across 70+ countries.

The Role

As a Technical Support Engineering Intern, based out of our San Mateo HQ, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. Interns work on the same issues and projects as full-time Technical Support Engineers. If you are interested in making an impact and learning valuable career skills in a highly technical environment, come join us!

Responsibilities
  • Troubleshoot network, hardware, and software issues related to the Verkada platform
  • Provide best practice design and integration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Contribute content to our Knowledge Base
  • Lab testing and team projects
Requirements
  • Available for a full-time (40 hours per week) in-person internship from January - April 2025 in San Mateo, CA
  • Third or Fourth year college student enrolled in a Bachelor’s or Master's degree program in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university 
  • Coursework with a focus on computer networking, Linux, or computer systems
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Intern Perks & Benefits

Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our internship perks and benefits programs include, but are not limited to: 

  • Monthly housing stipend for those who need to relocate (on top of hourly wage)
  • Healthy breakfast, lunch, and dinner provided daily 
  • Intern events and mixers

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Hourly Pay Range

$30$33 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy. 

Top Skills

Linux

What the Team is Saying

Maddie Ondrejech
Jane Wang
Max Shen
Avia Weinstein
The Company
HQ: San Mateo, CA
2,000 Employees
On-site Workplace
Year Founded: 2016

What We Do

Verkada is the world’s largest cloud-based B2B physical security platform, offering a seamless blend of tech and safety. With six product lines — video security cameras, access control, environmental sensors, alarms, workplace systems, and intercoms — all integrated on one cloud platform, Verkada is designed for simplicity and scalability. Our real-time insights help organizations keep their spaces safe and comfortable while taking swift action to minimize security risks, workplace hassles, and costly inefficiencies.

Founded in 2016 and backed by over $460M in funding, we’ve grown fast, with 16 offices spread across four continents, 2,000+ employees, and 26,000+ customers in 85+ countries — including 82 of the Fortune 500.

Created by Stanford computer scientists and security experts, alongside Cisco Meraki’s co-founder and COO Hans Robertson, Verkada calls San Mateo, CA home. We also have offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle, Tokyo, and Korea.

Why Work With Us

Verkada’s products start with safety – video security cameras, door-based access control and alarms, and extend to operations, environmental sensors, visitor and mailroom management.

All of our products can be accessed within one cloud ecosystem, bringing the intuitive and easy-to-use nature of consumer security products to the levels of scale

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Verkada Inc Offices

OnSite Workspace

At Verkada, we have a thriving onsite culture with a world-class Workplace Team committed to designing innovative spaces that spark creativity.

Typical time on-site: None
HQSan Mateo, CA
SG
Xinyi District
Austin, TX
Mexico City
Hanyang, KR
Kraków, PL
London, UK
New York, NY
Philadelphia, PA
Salt Lake City, UT
Seattle, WA
St. Petersburg, FL
Sydney, NSW
Phoenix, AZ
Tokyo, JP
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account