AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Must Apply with BOTH English AND Portuguese CV/Resume
Job Description
If you are looking to develop skills in the areas of industry, technology, engineering, and client-facing work, look no further than the Technical Support Engineering Intern role at AVEVA.
As a member of the Technical Support team, our mission is to serve our customers with best in class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA.
In this role you have the opportunity to make a significant impact for our broad customer base, including Fortune 100 companies, while simultaneously building upon your existing skill-sets.
The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.
As a Technical Support Engineer Intern, you will:
- Grow your technical skill-set by developing a solid foundation in the AVEVA Unified Engineering solution, related software and industry technologies.
- Develop your business acumen by communicating with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
- Team with Technical Support Engineers to enable our customers’ success to manage their operations by supporting them remotely through phone, email, or web channels to best serve their environment while performing a variety of complex technical challenges.
- Get the opportunity to work in real digital engineering projects, developing your experience in exciting and challenging environments with global teams and multiple interfaces.
We're looking for:
- Self-motivated individuals with a customer mindset and desire to help people
Enthusiasm for technical problem solving, with attention to detail and strong communication skills
- Ability to learn and research in a dynamic and engaging environment
- Fluent in Portuguese and English (Additional language skill in Spanish is a plus)
- Bachelor's Degree in Engineering, Computer Science, or related field
- GPA 3.00 or above is a plus
Benefits:
- Mentoring: You will be assigned a technical mentor to guide you
- Continuous learning in project management
- Collaboration with various parts of the Customer Support Services team
- Learn to systematically troubleshoot and resolve complex technical issues
Office Locations: Sao Paulo, Brazil
Estagiário de Engenharia de Suporte ao Produto – Sao Paulo, Brasil
Descrição do trabalho
Se você deseja desenvolver habilidades nas áreas de indústria, tecnologia, engenharia e trabalho voltado para o cliente, não deixe de se aplicar ao cargo de Estagiário de Engenharia de Suporte ao Técnico na AVEVA.
Como membro da equipe de Suporte ao Técnico, nossa missão é atender nossos clientes com a melhor qualidade e velocidade para alcançar seus resultados comerciais enquanto desenvolvemos talentos internos para o futuro da AVEVA.
Nesta função, você tem a oportunidade de causar um impacto significativo em nossa ampla base de clientes, incluindo empresas da Fortune 100, ao mesmo tempo em que desenvolve seus conjuntos de habilidades existentes.
A função permitirá que você desenvolva uma variedade de habilidades que contribuirão para toda a sua carreira enquanto trabalha com uma equipe de pessoas talentosas que ajudam nossa gama dinâmica de clientes.
Como Estagiário de Engenheiro de Suporte ao Técnico, você irá:
- Aumentar seu conjunto de habilidades técnicas desenvolvendo uma base sólida na solução AVEVA, software relacionado e tecnologias do setor.
- Desenvolver sua visão de negócios comunicando-se com nossos clientes para entender como eles utilizam nosso software para resolver seus desafios de negócios e colaborando com diferentes departamentos da AVEVA para entregar e melhorar a experiência de nossos clientes com nossa empresa e produtos.
- Trabalhar com engenheiros de suporte ao técnico para permitir o sucesso de nossos clientes no gerenciamento de suas operações, oferecendo suporte remoto por telefone, e-mail ou canais da Web para melhor atender seu ambiente enquanto executa uma variedade de desafios técnicos complexos.
- Ter a oportunidade de trabalhar em projetos reais de engenharia digital, desenvolvendo sua experiência em ambientes emocionantes e desafiadores com equipes globais e múltiplas interfaces.
Estamos procurando:
- Pessoas automotivadas com uma mentalidade de cliente e desejo de ajudar as pessoas
Entusiasmo pela solução de problemas técnicos, com atenção aos detalhes e fortes habilidades de comunicação
- Capacidade de aprender e pesquisar em um ambiente dinâmico e envolvente
- Fluente em português e inglês (habilidade adicional em espanhol é um diferencial)
- Graduação em Engenharia, Ciência da Computação ou áreas afins
- GPA 3.00 ou superior é uma vantagem
Benefícios:
- Mentoria: Você receberá um mentor técnico para guiá-lo
- Aprendizagem contínua em gerenciamento de projetos
- Colaboração com várias partes da equipa de Serviços de Apoio ao Cliente
- Aprenda a solucionar sistematicamente problemas e resolver problemas técnicos complexos
Localização dos escritórios: Sao Paulo, Brasil
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Fluent in Portuguese and English
- Bachelor's degree in Engineering, Computer Science, or a related field
- Technical problem-solving ability and attention to detail
- Strong communication skills
- Ability to learn and research in a dynamic environment
- Customer-focused mindset and desire to help people
- Spanish language skills
- GPA of 3.00 or above
- English and Portuguese CV/resume
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
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Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
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Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
