Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .
We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.
As a technical support Engineer with Fortinet you will:
- Provide technical support and assistance to Fortinet certified partners and customers
- Run real-time troubleshooting sessions with partners/customers
- Test and reproduce partner/customer issues in Laboratory
- Working on escalations from Level 2 technical support team
- Report Software/Hardware related issues to R&D department
Requirements:
- Fluent English and other CEE languages
- 10+ years of experience in networking or security industry
- In-depth knowledge of TCP/IP
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
- Proficient spoken and written English
- Positive, communicative and customer oriented attitude
- Ability to work in multicultural team environment
- Quick learner
- In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
- Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
- Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
- Familiar with Web application security and vulnerabilities (experience with exploits is plus)
- Having Fortinet certification (NSE4 Fortigate Adminsitrator)
- Knowledge of scripting / programming / automation
Desirable
- Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
- Knowledge of database maintenance and SQL
Education:
- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
- Master Degree in Electrical Engineering or Computer Science preferred
#Ll-Hybrid
Skills Required
- Fluent English (proficient spoken and written) and additional CEE languages
- 10+ years of experience in networking or security industry
- In-depth knowledge of TCP/IP
- Hands-on experience with security devices (Firewalls, IPS, Mail Security Gateways)
- In-depth knowledge of dynamic routing protocols and implementation (OSPF, BGP)
- Strong experience with VPNs (IPSec, SSL, L2TP, GRE)
- Knowledge of authentication protocols and methods (LDAP, SSO, RADIUS, 2-factor authentication)
- Familiarity with web application security and vulnerabilities
- Experience with exploits (plus)
- Fortinet certification (NSE4 FortiGate Administrator)
- Knowledge of scripting/programming/automation
- Positive, communicative and customer-oriented attitude; ability to work in multicultural teams; quick learner
- Bachelor's degree in Electrical Engineering, Computer Science or equivalent experience
- Master's degree in Electrical Engineering or Computer Science
- Industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA, etc.)
- Knowledge of database maintenance and SQL
Fortinet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.
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Healthcare Strength — Healthcare offerings appear comprehensive, including medical, dental, vision, counseling, wellness programs, and HSA/FSA options. Some materials also highlight affordability and multiple plan choices.
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Leave & Time Off Breadth — Time off is described as strong, with PTO and reports of flexible or even unlimited PTO depending on team or manager. These options contribute to a perception of good flexibility.
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Parental & Family Support — Support includes maternity and paternity leave alongside childcare/parenting resources and adoption/surrogacy assistance. This indicates robust family-oriented benefits.
Fortinet Insights
What We Do
Fortinet develops and sells cybersecurity solutions.
