Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- Understand omni channel communication technologies and their role in the contact center
- 2+ years of experience as a product support engineer
- Good listening and comprehension skills
- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner
- Have a commitment to excellence in taking care of our customers and expect the same from others
- Windows operating systems, MS SQL, IIS
- Hands-on experience on log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, and Linux
- Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
- Previous experience with outbound contact center products is a plus.
- Contact Center Outbound
- API
- Linux
- SQL
- AWS
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Understand omni channel communication technologies and their role in the contact center
- 2+ years of experience as a product support engineer
- Good listening and comprehension skills
- Ability to consultatively work with end customers to implement solutions
- Ability to dig in and resolve technical issues in a structured manner
- Commitment to excellence in customer care
- Experience with Windows operating systems
- Experience with MS SQL
- Experience with IIS
- Hands-on experience with log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, and Linux
- Experience with one or more contact center software suites (Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys)
- Previous experience with outbound contact center products
- Familiarity or experience with AWS
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
