Tasks & Responsibilities:
Provide technical support for Solar customer base in the Oceania region.
Documentation of support cases with customers according to international standards.
Follow the defined communications channels and support processes.
Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.
Coordinate, complete and document support related services in agreement with management.
Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.
The following additional tasks could arise:
Participation in national and international projects (e.g. CRM, Contact Center, SOS)
Participation in internal training events.
Support in the integration and development of new employees and internal educational programs.
Skills & Requirements:
Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.
Specific experience of international companies, technical customer support is desirable.
Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.
Willing to work in early morning shifts.
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Skills Required
- Bachelor's degree in Electrical or Electronics Engineering
- 3-5 years relevant experience in the solar industry
- Experience with international companies and technical customer support
- Fluent English (spoken and written)
- Willingness to work early morning shifts
What We Do
We are Fronius, an Austrian company specializing in welding technology, photovoltaics, and battery charging technology. Together with our partners, customers and more than 8,000 employees, we work on inspired solutions, for a better today and a sustainable tomorrow. Whether it's efficient solar power, smart ways to charge batteries or the perfect welding seam, our products last for generations. Our inverters, welding systems and battery charging systems are in demand worldwide, which is why we are now represented in more than 60 countries on five continents. This enables us to provide optimum support and service to our customers around the globe. Our common goal: to convert and control energy efficiently and intelligently. We are proud of our very special corporate culture: our Fronius spirit, our sense of unity, is always present. Whether as an employee in our production, development or in our office areas, whether in daily business or at events like the big summer party or our end-of-year celebration: We are all part of the community. We are Fronius. 𝗛𝗶𝘀𝘁𝗼𝗿𝘆 From a one-man business to a global player: it all began in the market town of Pettenbach, where company founder Günter Fronius earned a living as a repair and maintenance man in 1945. Then came the idea that got the ball rolling: the trained electrical engineer developed a battery charger for cars. “I’ll build you a device that you can connect to the grid to charge the battery,” said Günter Fronius. Over the years the product range has expanded many times over. 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 • 1945: 1 employee • 1980: 250 employees • 2009: 2,700 employees • 2020: 5,660 employees • 2023: more than 8,000 employees 𝗠𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 • www.fronius.com/en • www.fronius.com/en/career • www.fronius.com/en/imprint • www.fronius.com/en/data-privacy-statement
