The Role
Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.
Summary Generated by Built In
This is a remote position.
As a Technical Support Engineer, you will provide technical assistance to our clients, troubleshoot issues, and ensure the smooth operation of our software products. You will work closely with the development team to resolve technical problems and improve user experience.Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Experience in technical support and troubleshooting
- Strong understanding of networking and software systems
- Excellent customer service and communication skills
- Ability to work independently and in a team
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Remote work flexibility
- Professional development opportunities
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience in technical support and troubleshooting
- Strong understanding of networking and software systems
- Excellent customer service and communication skills
- Ability to work independently and in a team
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The Company
What We Do
DataSolutions is a technology firm that specializes in assessing a company's data to determine its readiness for artificial intelligence. By thoroughly evaluating data structure, quality, completeness, and alignment with specific AI use cases, DataSolutions helps organizations identify gaps and prepare their data infrastructure to successfully implement and scale AI solutions across their business operations.
