We are seeking a highly skilled Customer Support Engineer to join our technical team. In this role, you will be responsible for providing high-level technical support, troubleshooting complex issues, and ensuring a seamless service experience for the company’s mission-critical customers.
The ideal candidate is a methodical problem-solver with a strong technical background in Linux environments and a deep commitment to operational excellence.
About LiveU
LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. LiveU provides a consistent bandwidth and a reliable connection, enabling you to acquire, manage, and distribute high-quality remote live broadcasts.
Responsibilities:
· Customer support Engineer.
· Provide top-quality support for the company's customer service experience via phone, email, and online chat.
· Take ownership of customer requests or issues, troubleshoot, provide assistance, and offer best practices.
· Gain and maintain full knowledge of the company's' products and flows.
· Support Sales Engineer on site as best advisor when needed.
· Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
RequirementsRequirements
· B.S. degree in Information Technology, Computer Science, or equivalent professional experience.
· 2 years of proven experience in Technical Support (Tier 1 or 2).
· Strong technical understanding and hands-on experience in a Linux environment (Must).
· Experience in Video, Online Streaming (CDN), or Telecommunications – a significant advantage.
· Excellent communication skills in English (Must); proficiency in additional languages is an advantage.
· Highly organized and methodical approach with a strong ability to "tie up loose ends" and monitor complex processes.
· A service-oriented team player who thrives in a dynamic, fast-paced high-tech environment
Skills Required
- B.S. degree in Information Technology, Computer Science, or equivalent professional experience
- 2 years of proven experience in Technical Support (Tier 1 or 2)
- Strong technical understanding and hands-on experience in a Linux environment
- Experience in Video, Online Streaming (CDN), or Telecommunications
- Excellent communication skills in English
- Proficiency in additional languages
- Highly organized and methodical approach with ability to monitor complex processes and tie up loose ends
- Service-oriented team player who thrives in a dynamic, fast-paced high-tech environment
What We Do
LiveU, a leader in live IP-video solutions, offers a set of high-quality, resilient solutions for any live production – the LiveU EcoSystem. Built on its open, adaptable platform, the LiveU EcoSystem adds efficiency and shortens workflows across the entire video production chain, from contribution and production to distribution. Through innovative story-centric workflows, we help customers share their stories with a global audience in the most dynamic and engaging way. At the core of our EcoSystem lies LRT™ (LiveU Reliable Transport), LiveU's pioneering protocol for IP bonding and wireless connectivity, ensuring rock-solid resiliency and low latency from any location. Our rich portfolio ranges from our portable multi-cam/compact 5G encoders for live transmission to next-gen cloud ingest, digital production and global distribution solutions. Customers can go live from anywhere with our advanced, network-agnostic connectivity solutions – combining cellular (including private 5G), fiber and satellite. With over 5,000 customers in 150 countries and world-class customer support, LiveU’s technology is the solution of choice for global broadcasters, sports, public safety and other organizations. LiveU is a multi-award winner, including Frost & Sullivan for global product leadership and Technology & Engineering Emmy® Awards. For open positions, please visit https://www.comeet.com/jobs/liveu/90.00C
