Technical Support Engineer

Title: Technical Support Engineer

Essential Functions: 

In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to:

• SureMed training and implementation.
• SureMed software support
  • All level 1 support functions, including initial problem diagnosis and replication
  • After hours support coverage as per work conditions
• Order processing
• General customer service (account queries,  order issues etc)
• General marketing activities (sending out pack samples, marketing kits)
• Attendance at trade shows
• Coverage during annual leave and holidays

Required Knowledge and Skills:

The successful candidate will have the following skills:

• Ability to use remote desk top tools

• Ability to install and configure Windows printer drivers

• Browser configuration

• Basic Windows navigation and trouble shooting

   

Preferred Knowledge and Skills:

• Customer service skills

• Knowledge of pharmacy DAA packing systems and workflows

Work Conditions:

• Occasional after hours support

• Travel required for trade shows

• Remote and in office

• Base Compensation: A$60K to A$85K (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset.)

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected]. 

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.