Technical Support Engineer

Posted 18 Days Ago
Be an Early Applicant
Tainan City, TWN
In-Office
Mid level
Hardware
The Role
This role involves troubleshooting and resolving issues in semiconductor wafer inspection systems, ensuring effective communication with customers, and providing technical support for KLA's products.
Summary Generated by Built In

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

  • 2+ years of hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections systems.
  • Proficient in English, communication and interpersonal skills; Ability to lead customer escalations and communicate effectively to both internal and external customers.
  • Knowledge of KLA OMD Division product optical, mechanical and system software and Networking administration is helpful.
  • Proven ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide clear and comprehensive solutions.
  • Multiple interpersonal and communication skills preferred.
  • Strong presentation skills.
  • Proficient with all Windows Office suite applications such as Excel, PowerPoint.
  • Require ability to resolve difficult customer situations and facilitate solutions agreeable to multiple parties.
  • Can utilize AI on data/log analytic could be a plus

Minimum Qualifications

Master's Level Degree and 2 years related work experience; Bachelor's Level Degree and related work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Skills Required

  • 2+ years of experience in hardware/software integration and troubleshooting
  • Master's Level Degree and related work experience or Bachelor's Level Degree and 3 years experience
  • Proficient in English communication skills
  • Knowledge of KLA OMD Division product optical, mechanical and system software
  • Strong presentation skills
  • Ability to resolve difficult customer situations

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support Retirement offerings include a 401(k) plan with company matching and financial planning support. Student debt assistance and related financial benefits reinforce long-term savings and security.
  • Equity Value & Accessibility Ownership programs include an Employee Stock Purchase Plan and broad-based RSU participation that extend equity beyond a narrow group. These elements complement competitive pay and bonuses to strengthen total rewards.
  • Leave & Time Off Breadth Time-off programs span paid time off, paid company holidays, and paid volunteer time. Family care and bonding leave and back-up care services add flexibility during life events.

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The Company
HQ: Milipitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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