Technical Support Engineer

Technical Support Engineer (TSE) partner with customers to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

• Resolve technical issue for customers across all tires. 

  • Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.

  • Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.

• Build team and customer technical proficiency 

  • Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise. 

  • Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

• Advocates for the customer experience within the company

  • Provides customer experience improvement feedback to relevant functions.

  • Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. 

  • Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.

• Enable customers to self-service

  • Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology. 

  • Enables customers to self-service by creating and editing Knowledge based articles. 

  • Utilize previously acquired technical experience to become actively involved to resolve problems.

You readily learn and adopt new technologies. You focus on creating an effective collaborative style. You think about multiple ways to get the same outcome.
 

• Bachelor of Engineering(Graduating student). Preferred bachelor’s in electric engineering, Computer Science required, Electrical engineering, Mechanical Engineering.

• Proficiency in one or more programming language is required. 

• Availability to travel in Korea

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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