At Weatherford, we are seeking a highly motivated and experienced Technical Support Engineer (TSE) to join our dynamic team. As the TSE, you will be the primary point of contact for our valued customers, providing exceptional support and problem resolution for our products. With an in-depth technical knowledge of our offerings, you will be adept at troubleshooting issues and delivering comprehensive solutions in a timely manner.
Responsibilities
Develop comprehensive technical expertise in the full range of products
Provide outstanding customer support, resolving technical issues with equipment and offering recommendations for optimal operation
Troubleshoot tool problems to board level, perform QC of field logs, and provide basic interpretation
Act as a liaison between customers and functions, resolving issues and recommending product improvements
Deliver remote and on-site product training, as well as on-site product commissioning throughout the region
Support New Product Introduction, including well-site field trials and customer training
Build strong relationships with key customers, becoming a trusted advisor and suggesting product upgrades or additional solutions
Follow all Weatherford procedures, complete accurate reports, and maintain meticulous records
Support the Sales and Workshop teams as required, and undertake any other tasks assigned by Weatherford Management
Requirements
Intimate knowledge of wireline technologies, including pressure control, perforating components, data acquisition systems, and troubleshooting techniques
Proficiency in incident investigation and reporting
Highly motivated and capable of working independently
Exceptional oral and written communication skills
Experience
The ideal candidate will possess at least 5 years of Cased Hole Wireline Logging/Perforating experience, with proficiency in Mono-conductor Cased Hole telemetry systems. Familiarity with Warrior logging systems and Wireline Logging Field Experience in the USA Region is essential, with global experience being a significant advantage.
Certifications
Valid driver's license
Travel Requirement: This role requires domestic and potentially international travel of up to 10-15%
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What We Do
Weatherford International plc (Nasdaq: WFRD) is a leading global energy services company. Operating in approximately 75 countries, the Company answers the challenges of the energy industry with its global talent network of approximately 17,000 team members and approximately 350 operating locations, including manufacturing, research and development, service, and training facilities
